Q: What is an alternative email contact - your email is currently blacklisted - wow.. /Main issue: Code-redemption
Hello Mystrika-Team,
my main issue is Code-redemption; as I have lots of email accounts I'd need help to be sure where and if I redeemed my Mystrika code I bought on Appsumo a while ago.
Thus I sent email to support with the AppsumoCode, my email(adresses) etc. Got an auto reply - but nobody from your team reached out to me within 7 days.
What's worse: I tried to send a reminder today to the support email. Result:
"Mail delivery failed: returning message to sender"
contact@mystrika.com:
SMTP error from remote server for RCPT TO command, host: mutant.cliffmail.com (5.2.67.102) reason: 554 5.7.1 Service unavailable; Client host [82.165.159.40] blocked using z
en.spamhaus.org; Listed by SBL, see https://check.spamhaus.org/sbl/qu
What now?
Thanks and best regards!
Fresent
Edited Jan 27, 2025A: Hi there,
Thanks for your interest in Mystrika.
Based on your message above, it's clear the SMTP server (which is on IONOS) with ESP GMX as seen via https://www.slimdomain.com/ip-lookup
is listed in a major blacklist/RBL provider: https://check.spamhaus.org/results/?query=82.165.159.40
It is a completely standard practice to block email delivery from SMTP servers attempting to send emails from major blacklisted IPs. We highly advise choosing a high-quality email service provider for real business email IDs.
Based on the above data, it is also good to assume your first email was never delivered to us as well if the IP was RBL listed.
Please use this contact form as a backup means of communication: https://fresent.com/contact/.
However, please note, it's good to assume any reply that you will send for to-and-fro communication with the above-mentioned SMTP server might get blocked again.
You can also reach us via our community group at https://www.facebook.com/groups/coldemailaccelerator.