Hi and thank you for your honest feedback! We are sorry you had such an experience. Although, it should be possible to eliminate such mistakes through diligent instructions, especially when you see aparticular error made by the bot. We are currently working on more clear message to the clients that materials provided through training are less "powerfull" than direct instructions. Training materials give the bot more context, but instructions give the bot directives. Also, some logical assumptions, that are natural to human being aren't that easy for the bot. If we take you example, the human would not suggest on-site pricing to someone from abroad. While it might not necesserily be logical to the bot. So direct instructions specifying that would help.

It is not that tedious as it could seem. Most likely there are a couple of common errors that bot makes and it is as simple as specifying exact Question-Answer pairs in the instructions. This is something we are planning to add to the UI, but currently can be manually inserted into the instructions.

For those reading this prior to the purchase, I would recommend reaching out to us for help with the bot set up. This will ensure a smooth onboarding and will help to tackle this type of issues and avoid frustrations.

Thank you!