Verified Purchaser badge

Verified purchaser

Member since: Apr 2016Deals bought: 265
1 stars
1 stars
Posted: Sep 17, 2024

Terrible Onboarding Experience

We are several weeks in since Pietra got our inventory and we have still not managed to get them to integrate themselves with our Shopify stores so they can fulfill orders. Not to mention that even before we shipped the inventory to them there were also delays with the approval process for shipping. They just don't hit their own turnaround times at all. I am highly skeptical of this company and would not recommend with this kind of performance. Their staff stopped responding to our emails over a week ago too. Thinking this will likely become a refund unless they turn it around in the remaining 1-2 weeks, but find that unlikely.

Founder Team
Diego_Pietra

Diego_Pietra

Sep 19, 2024

Hi there,

I'm sorry to hear about your experience. We work to hit a bar of excellence and we want to ensure that this gets remedied. Please shoot us an email at creators@pietrastudio.com and we'll work to get this set right asap.

All the best,
Diego Salinas
Growth Operations @ Pietra

Helpful?
Ratings