First things first, a star-studded shout out to their support team - absolutely top-notch. They are responsive, helpful, and clearly dedicated to customer satisfaction.
However, the platform itself isn't quite ready for prime time. While their commitment to providing excellent customer service is commendable, I needed a solution that's ready to hit the ground running.
To the PingSuite team: keep up the great work on the support front. And I'm sure with time, your product will match up to that high standard. I look forward to seeing how you evolve and improve. Best of luck!
Founder Team
Support_PingSuite
May 9, 2024
Thanks for your review - we do our best to offer fast support! I completely understand your requirements, hopefully once we have rolled out our new features in the upcoming weeks, it would be a better match for you!
Awesome tool, very easy to use. Many options available for customizing the monitoring, good for almost all use cases. Additional emails is very cool since we can notify multiple emails easily. One recommendation, I suggest adding RBL monitoring, it's required for us to monitor blacklists. Support is also very fast via email, usually responding within an hour during day time.
Founder Team
Support_PingSuite
May 9, 2024
Thanks for your review - we're definitely working on adding RBL once we have rolled out Server Monitoring and RUM in the next couple weeks!
Verified purchaser
Stellar Support
First things first, a star-studded shout out to their support team - absolutely top-notch. They are responsive, helpful, and clearly dedicated to customer satisfaction.
However, the platform itself isn't quite ready for prime time. While their commitment to providing excellent customer service is commendable, I needed a solution that's ready to hit the ground running.
To the PingSuite team: keep up the great work on the support front. And I'm sure with time, your product will match up to that high standard. I look forward to seeing how you evolve and improve. Best of luck!
Support_PingSuite
May 9, 2024Thanks for your review - we do our best to offer fast support!
I completely understand your requirements, hopefully once we have rolled out our new features in the upcoming weeks, it would be a better match for you!
Verified purchaser
Easy to use
Awesome tool, very easy to use. Many options available for customizing the monitoring, good for almost all use cases.
Additional emails is very cool since we can notify multiple emails easily.
One recommendation, I suggest adding RBL monitoring, it's required for us to monitor blacklists.
Support is also very fast via email, usually responding within an hour during day time.
Support_PingSuite
May 9, 2024Thanks for your review - we're definitely working on adding RBL once we have rolled out Server Monitoring and RUM in the next couple weeks!