First things first, a star-studded shout out to their support team - absolutely top-notch. They are responsive, helpful, and clearly dedicated to customer satisfaction.

However, the platform itself isn't quite ready for prime time. While their commitment to providing excellent customer service is commendable, I needed a solution that's ready to hit the ground running.

To the PingSuite team: keep up the great work on the support front. And I'm sure with time, your product will match up to that high standard. I look forward to seeing how you evolve and improve. Best of luck!