PromptBox - Beautiful text management

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AlbertAlbertPLUS
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Member since: Jun 2017Deals bought: 546
3 stars
3 stars
Edited Feb 6, 2025

My discouragement

The essential functions of the programme work as advertised, although it is pretty time-consuming. But I would advise against it because of the attitude towards customers. The product creator asked what other features we would like, and when I suggested this, he said it would be possible only if I agreed to share the cost. I've been an AppSumo customer for 8 years and have probably bought several hundred programs in that time, but I've never experienced anything like this.
[My reaction to the creator's response]:
Wouldn't you want to read carefully what a potential customer writes to you? I specifically said that I was disgusted by the suggestion of sharing the cost of a possible new feature because it has NEVER happened to me before, not because I did not get it.
Would you prefer that I gave you a rating of "1" with a brief justification that I don't like the program or it doesn't work the way you say it does? Can't you see that the reasoning of my rating contains a positive opinion of the program? As such, it only criticizes your approach to customers.
By the way, why don't you take a look at the previously given "1" ratings? They all talk about unsatisfactory support or lack of it!

Founder Team
Matthew.PromptBox

Matthew.PromptBox

Feb 12, 2025

You wouldn't recommend the tool because you didn't get an extra feature that you asked for?

Would you have preferred I just said "thanks for the feedback" instead of giving you a path forward for a niche feature that only you requested?

This is what I get for trying to be flexible with people who have never built anything. sigh.

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