Hello 👋🏻 I didn’t see this on your roadmap but will you be offering AI-Powered Replies for additional platforms like Instagram, TikTok & Facebook?
Hi, I purchased and 'activated through Appsumo' but nothing really happened, it just registered me as a Free account. I see no way to contact CS which seems to be a more and more common issue now days. Please advise how I can fix this so as to not have to return for lack of access.
Q: Product isn't working and no obvious way to contact support!
So testing out Qura and currently getting an error trying to create replies on X. The error says I have to add an OpenAI API key before I can use the product. Why? I thought I was good for 7,000 credits before needing to BYOK? Just for reference, I get this error every time I try to create a reply and it deducts it from my credit allowance. Not a great start.
I have removed the extension, re-issued the licence key, updated Chrome and restarted it. Still not working.
This leads me on to how I actually access support... there is nowhere in the dashboard, no chat widget, no redirect to a help center or support email and the same holds true for your website. No contact information at all that I can see. Please do share with us Sumo-lings how we are meant to access support? I'm on the edge of refunding on this basis alone.
Hi Luke, We encountered an issue with saving OpenAI API keys in our database. Could you please attempt to add your OpenAI key again? It should work fine now
You've missed my point. I hadn't added nor had I tried to add my Open AI key as I assumed T2 and 7,000 credits meant the first 7,000 generations were covered by Qura and that my key would be needed once I'd exceeded those credits.
Q: Video tutorials or demo?
Couldn’t find any videos on YouTube on how the tools work.
Can I use Straico or open ai key?
Johann_Qura
Sep 21, 2024A: You can use open ai key
Here are some guides to help - https://www.qura.ai/how-to-use
Q: AI-Powered Replies
Hello 👋🏻 I didn’t see this on your roadmap but will you be offering AI-Powered Replies for additional platforms like Instagram, TikTok & Facebook?
Johann_Qura
Sep 20, 2024A: Yes we have this planned for later this year :)
Q: Did not activate
Hi, I purchased and 'activated through Appsumo' but nothing really happened, it just registered me as a Free account. I see no way to contact CS which seems to be a more and more common issue now days. Please advise how I can fix this so as to not have to return for lack of access.
Amr_Qura
Sep 20, 2024A: Hi! Sorry for that, it should be fixed now
Verified purchaser
Hi and thank you. It shows the credits now appearing. Should it still be linked to the Free plan? It is, that is why I'm asking. Thanks in advance.
Q: Can I generate Japanese content?
Amr_Qura
Sep 19, 2024A: We currently do not support Japanese for content generation.
However, for AI replies, you can create responses in Japanese.
Q: Product isn't working and no obvious way to contact support!
So testing out Qura and currently getting an error trying to create replies on X. The error says I have to add an OpenAI API key before I can use the product. Why? I thought I was good for 7,000 credits before needing to BYOK? Just for reference, I get this error every time I try to create a reply and it deducts it from my credit allowance. Not a great start.
I have removed the extension, re-issued the licence key, updated Chrome and restarted it. Still not working.
This leads me on to how I actually access support... there is nowhere in the dashboard, no chat widget, no redirect to a help center or support email and the same holds true for your website. No contact information at all that I can see. Please do share with us Sumo-lings how we are meant to access support? I'm on the edge of refunding on this basis alone.
Johann_Qura
Sep 19, 2024A: Hi Luke, you can contact support from hitting the feedback button on the dashboard.
We're very sorry you're experiencing this, looking into it now
Hi Luke, We encountered an issue with saving OpenAI API keys in our database. Could you please attempt to add your OpenAI key again? It should work fine now
You've missed my point. I hadn't added nor had I tried to add my Open AI key as I assumed T2 and 7,000 credits meant the first 7,000 generations were covered by Qura and that my key would be needed once I'd exceeded those credits.