Once useful, now useless.
I've been using this tool for about a year, and now they've updated the UI. Unfortunately, many features that used to work are now broken, and several have been removed. For some time now.
Lighthouse is stuck in an endless "Analysing..." loop. Links are practically useless now, as it only picked up two links for my site. Keywords have become meaningless, as common words like "is," "of," "on," and "in" are now considered keywords.
When I contacted customer support, they offered me compensation of "10 extra projects for six months". But what am I supposed to do after six months? Buy those 10 projects back on subscription? It's ridiculous.
The tool has become terrible and practically useless.
Mustafa_Screpy
Sep 5, 2024Hi arthur197,
Thank you for taking the time to share your feedback. I’m really sorry to hear about your frustrating experience, especially after using the tool for a year. Your concerns about the UI changes, Lighthouse analysis, and keyword issues are important, and we truly appreciate you bringing them up.
We understand that the transition to the new version has caused some issues, and we know how frustrating that can be. Our development team has been working tirelessly to resolve these problems as quickly as possible.
Rather than just apologizing, we wanted to offer some extra limits for six months to help make up for the temporary inconvenience. While we didn’t have to do this, it’s important to us that you can continue using the tool to its fullest potential.
I’ll make sure your comments are passed along to the team for review. If there’s anything else you’d like to see improved or if you need further assistance, please don’t hesitate to reach out again.
Thanks for your patience, and we hope to make things right for you moving forward.
Best regards!