Q: Bought six codes yesterday, got downgraded to a "light" account today
My password didn't work today, though I have set it yesterday. I managed to reset it, but after logging in I have noticed that my account was downgraded to "light", because of an "expired" AppSumo promotion, and I was prompted to pay for a monthly subscription.
I have asked for a refund. I'm posting this message here to help the founder learn about the problem, fix it, and prevent others from experiencing the same issues.
Ayal_SheerSEO
Jan 20, 2025A: Probably mix between multiple accounts you opened.
Let's continue this through email, so I can get the usernames and check/fix
GeorgesPLUSI never opened multiple accounts. I have emailed you
You were using an account you canceled in 2021. That explains it.
Simply the wrong username.
GeorgesPLUSIt seems Ayal is right, I had created an account using the same email address before creating the new one