An All-In-One Support System!

Developer needs to buckle down. I'm terrified it's going to be another cash crab.

Great product - terrible support

Quite Buggy, save feature not working.

Promising but no progress

Group

Software

Customer experience

Sub category

Customer support

Product tag

Best for

SaaS

Small businesses

Alternative to

Help Scout

Intercom

Zendesk

Integrations

Google Analytics

Operating system

Browser-based

Features

White label

CNAME

Customer Support: Resolve and assign tickets

Inbound Email: Turn emails to support tickets

Automatically train AI Chatbot with Knowledge Base articles

Upload PDF files or crawl web pages for advanced training

Handoff AI Conversations to a support agent

Offer Live Chat and AI Chatbot support in one widget

Analytics for Help Desk and Knowledge Base

You must redeem your code(s) within 60 days of purchase

Changelog

Live Demo

Roadmap

Our Help Center

Major version announcement

📢 Scheduled Maintenance for New Version Deployment

📢 New version announcement: A complete support platform 🙌

🙌 We released some major features

Launching on AppSumo 🥳

A complete Help Desk with a fantastic Inbox experience and powerful email capabilities. Resolve customer tickets, collaborate with colleagues, and analyze crucial business metrics.Either connect your inbox or add our chatbox to activate our Help Desk. With our Shared Inbox, you can collaborate with colleagues to resolve customer tickets faster and achieve more efficient support.SimpleBase also offers an analytics dashboard where you can track metrics to ensure a top-level support experience.Key features include:<ul><li>Resolve and reassign tickets</li><li>Filter tickets to manage your workload</li><li>Add private Notes and use Saved Replies for faster support</li><li>See important visitor information including location, IP, email</li><li>Add custom visitor attributes via API</li><li>Connect your inbox to create tickets from incoming emails</li><li>Send emails from your support email</li><li>Upload files in conversations</li><li>Set your business hours</li><li>Embed our Chatbox with one-line code integration</li></ul>

Experience our simple and hassle-free ticketing system

Creating and training an AI chatbot is super easy with SimpleBase's no-code platform. Your AI chatbot learns from your Knowledge Base articles for a self-learning AI experience, and can index PDFs, text files, or crawl webpages.Your custom-trained AI chatbot provides instant 24/7 responses to customer questions using your trained data.For a seamless support experience, SimpleBase's AI chatbot allows customers to request human support at any time. SimpleBase Chatbot enables you to:<ul><li>Be always available to answer customer questions</li><li>Handle complex inquiries, reducing your support workload</li><li>Ensure customers receive rapid, accurate responses</li><li>Offer a dependable knowledge source</li><li>Integrate with any platform and language</li></ul> Key features include:<ul><li>Training with multiple data sources</li><li>Automatic training from Knowledge Base articles for a self-learning AI experience</li><li>Smooth transition to human support</li><li>Option to re-train and remove data at any time</li><li>Access to AI chatbot conversation history</li><li>Selection of GPT versions</li><li>Simple one-line code for website integration</li></ul>

Create and train your AI Chatbot in seconds using our no-code platform

SimpleBase provides a sleek, modern, and user-friendly Knowledge Base that's super powerful. Using AI, you can create articles in seconds, translate them into multiple languages, and publish them on your own domain with your custom brand identity.Engineered with a multilingual mindset, SimpleBase Knowledge Base allows you to add multiple languages, making content translation and publication straightforward. Key features include:<ul><li>Unlimited articles, categories, and editors</li><li>Private Knowledge Bases for internal use</li><li>Customizable domain to align with your brand</li><li>Tailored branding to maintain your identity</li><li>A selection of templates for article presentation</li><li>Custom CSS/JS for unique design and functionality</li><li>Featured articles to highlight important content</li><li>Related articles to enhance user engagement</li><li>SEO-optimized articles for better search visibility</li><li>A rich text editor for easy content creation</li></ul>

SimpleBase gives you an AI-powered Knowledge Base

SimpleBase is a complete support platform providing all the necessary tools for an effective customer support experience in one package.With SimpleBase, streamline your support processes with an integrated suite of features, including AI-driven chatbots, a comprehensive Knowledge Base, and an intuitive ticketing system. This seamless integration ensures that your team can focus on delivering exceptional service and enhancing customer satisfaction and loyalty.Additional Platform features include:<ul><li>Multiple workspaces managed under one account</li><li>Chatbox to offer human and AI chat</li><li>Advanced analytics for Help Desk and Knowledge Base</li><li>Unlimited team members</li></ul>

SimpleBase provides the best support experience for your team and customers

SimpleBase: AI chatbot, ticket resolution, and Knowledge Base platform.

SimpleBase has received positive feedback for its efficient AI chatbot, responsive ticket resolution, and user-friendly Knowledge Base platform. While some users have reported minor glitches and a lack of timely support, the overall positive feedback and 4.2 rating from 49 reviews speak volumes. With a 60-day money-back guarantee, it's worth giving SimpleBase a try for those seeking a reliable knowledge management solution.

SimpleBase Reviews

4.2

Taco ratings