Is this like a bombbomb alternative? Will I be able to embeed videos in emails from CRM? Is a connector app like Pabbly connect needed to do this? Will I be able to send the videos through text? Do you have a video showing how voice memos work?
Hello I purchased Tier 2 but have a few issues with the software playing the audio back with Windows Player but It will play with VLC Media. How can you get help?
A: Hi Ken. Thanks for asking. The videos are designed to play mostly online.
But if you download the videos they are a standard MP4.
So entirely sure what you are goals are. But I will tell you what. Let's schedule a 20 minute Zoom call and I can record it (to send to our Dev team), see what you are trying to do, give you some pointers, and possibly a resolution.
My email address is ken.duncan@yahoo.com, I purchased tier 2 and setup my account and now I can't log in. I have ask for help and have not received a solution si I will contact appsumo for a refund.
Ken, sorry I don't see these emails all the time on the weekend. However, I requested that you schedule 20 minutes so we can look at your issues together in order to resolve them.
As you already requested a refund I will send this report of this new issue on Logging in and no longer be able to log in afterward.
I tried everything to log in and nothing worked after the 1st day. Also the support was so slow and no one replied back. I spent over $100 on the software and needed the software to work immediately not a week later. I even tried to reset password but the software said no account listed for the email address. So I figured I would do a refund and try again with a differen email but Appsumo denied
Appsumo will not let me purchase again and I'm a plus member. So I'm very upset about that.
Q: Quick Question about Video Count & Monthly Quota
I'm enjoying Skoop so far, but I'm a little confused about how you count the monthly video quota. Currently, when I look in my account it says 21/60 Per Month, but I have not recorded any videos this past month so it should say 0/60 Per month. Now, I do have 21 videos recorded, but do I have to delete them to restore my full 60 videos per month quota? Thanks for clarifying this.
A: Yeah - if you have a video (upload or record) it counts towards the monthly.
Let me find out if the monthly starts at the beginning of the month or when you activated the software. I have a meeting tomorrow and will try to find out.
If you delete a video(s) that counts towards the quota. However if you delete the video the person you sent it to can not see the video as it is gone.
Q: Having an issue and sent an email but haven't received a response
Hello,
I signed up but the package I purchased didn't activate and it keeps asking for payment. I sent an email but haven't received a response. Are there any other ways to reach support?
A: We did extensive testing and discovered that you have to follow the flow direction exactly from AppSumo. Please do not download Skoop before, as that seems to be an issue. We have found that people are trying to download it or have downloaded it in the past and decided to purchase it here.
If that is the case or if you have any issues simply email me directly and provide a screenshot of the...
I used the same email ID as my Appsumo account and it's asking me for payment. I sent an email with request for support but no response yet either so I was unsure if I had the correct support email address.
It looks like an awesome product and I'm excited to dive in. With kindness and gratitude, Patti.
My team is taking a deep dive to see if something broke over the last few days. Meanwhile, if you have purchased Skoop just email me (troy@thetroyagency.com) your user ID and we will make sure it is activated for you. Also if you want to do this in real time then schedule 20 minutes with me and we will make sure it is working. https://go.oncehub.com/selectconsultation That is what we did for B16m
Q: Bombbomb Alternative?
Hello,
Is this like a bombbomb alternative?
Will I be able to embeed videos in emails from CRM?
Is a connector app like Pabbly connect needed to do this?
Will I be able to send the videos through text?
Do you have a video showing how voice memos work?
Share Skoop
Verified purchaser
Jury, thanks for the question. We have specific email systems it is natively integrated in. Others or general integration.
So after you create a video you might have to use Gmail, insert it in there, and then copy and paste that visual and link into your email CRM.
Schedule 20 minutes and we can see and then we can probably add it on a release https://go.oncehub.com/selectconsultation
Q: Login Issues
I can not log in to my account?
troy04
Jan 27, 2025A: HI Ken.
Did you request a new password through Skoop or schedule 20 minutes with me directly?
My booking link again is https://go.oncehub.com/selectconsultation
Share Skoop
Q: How do you get help with support
Hello I purchased Tier 2 but have a few issues with the software playing the audio back with Windows Player but It will play with VLC Media. How can you get help?
troy04
Jan 24, 2025A: Hi Ken. Thanks for asking. The videos are designed to play mostly online.
But if you download the videos they are a standard MP4.
So entirely sure what you are goals are. But I will tell you what. Let's schedule a 20 minute Zoom call and I can record it (to send to our Dev team), see what you are trying to do, give you some pointers, and possibly a resolution.
My booking link...
Share Skoop
Verified purchaser
My email address is ken.duncan@yahoo.com, I purchased tier 2 and setup my account and now I can't log in. I have ask for help and have not received a solution si I will contact appsumo for a refund.
Verified purchaser
Thats ok I could not log in to my account after 1 day so I did a refund.
Verified purchaser
Ken, sorry I don't see these emails all the time on the weekend. However, I requested that you schedule 20 minutes so we can look at your issues together in order to resolve them.
As you already requested a refund I will send this report of this new issue on Logging in and no longer be able to log in afterward.
Question:
Did you retrieve or reset the password?
Verified purchaser
I tried everything to log in and nothing worked after the 1st day. Also the support was so slow and no one replied back. I spent over $100 on the software and needed the software to work immediately not a week later. I even tried to reset password but the software said no account listed for the email address. So I figured I would do a refund and try again with a differen email but Appsumo denied
Verified purchaser
Appsumo will not let me purchase again and I'm a plus member. So I'm very upset about that.
Q: Quick Question about Video Count & Monthly Quota
I'm enjoying Skoop so far, but I'm a little confused about how you count the monthly video quota. Currently, when I look in my account it says 21/60 Per Month, but I have not recorded any videos this past month so it should say 0/60 Per month. Now, I do have 21 videos recorded, but do I have to delete them to restore my full 60 videos per month quota? Thanks for clarifying this.
troy04
Jan 20, 2025A: Yeah - if you have a video (upload or record) it counts towards the monthly.
Let me find out if the monthly starts at the beginning of the month or when you activated the software. I have a meeting tomorrow and will try to find out.
If you delete a video(s) that counts towards the quota. However if you delete the video the person you sent it to can not see the video as it is gone.
But the...
Share Skoop
Q: Having an issue and sent an email but haven't received a response
Hello,
I signed up but the package I purchased didn't activate and it keeps asking for payment. I sent an email but haven't received a response. Are there any other ways to reach support?
troy04
Jan 16, 2025A: We did extensive testing and discovered that you have to follow the flow direction exactly from AppSumo. Please do not download Skoop before, as that seems to be an issue. We have found that people are trying to download it or have downloaded it in the past and decided to purchase it here.
If that is the case or if you have any issues simply email me directly and provide a screenshot of the...
Share Skoop
Verified purchaser
Hi B16m. We have received a few of these issues. All of them thus far as been resolved by using the email you used for AppSumo.
It appears that in most cases the AppSumo purchase was made using a different email ID then what you are trying to use to log in.
To resolve this, please log in with the original email ID you use for AppSumo
Let me know if this works.
Verified purchaser
Hi Troy, I'm having the same trouble as above.
I used the same email ID as my Appsumo account and it's asking me for payment. I sent an email with request for support but no response yet either so I was unsure if I had the correct support email address.
It looks like an awesome product and I'm excited to dive in.
With kindness and gratitude, Patti.
Verified purchaser
My team is taking a deep dive to see if something broke over the last few days. Meanwhile, if you have purchased Skoop just email me (troy@thetroyagency.com) your user ID and we will make sure it is activated for you. Also if you want to do this in real time then schedule 20 minutes with me and we will make sure it is working. https://go.oncehub.com/selectconsultation That is what we did for B16m
Verified purchaser
Thanks so much Troy for your help! I'll send through an email with the required info for activation.