How do you get help with support

Question

Hello I purchased Tier 2 but have a few issues with the software playing the audio back with Windows Player but It will play with VLC Media. How can you get help?

troy04 · Answer

Hi Ken. Thanks for asking. The videos are designed to play mostly online. \u000a\u000aBut if you download the videos they are a standard MP4.\u000a\u000aSo entirely sure what you are goals are. But I will tell you what. Let\u0027s schedule a 20 minute Zoom call and I can record it (to send to our Dev team), see what you are trying to do, give you some pointers, and possibly a resolution. \u000a\u000aMy booking link https://go.oncehub.com/selectconsultation \u000a\u000aThe truth is there are soooo many different ways to use video we try to test for the most common scenarios. But there is always something going on.\u000a\u000aHope this helps and talk with you soon.

ken.duncan · Answer

My email address is ken.duncan@yahoo.com, I purchased tier 2 and setup my account and now I can\u0027t log in. I have ask for help and have not received a solution si I will contact appsumo for a refund.

ken.duncan · Answer

Thats ok I could not log in to my account after 1 day so I did a refund.

troy04 · Answer

Ken, sorry I don\u0027t see these emails all the time on the weekend. However, I requested that you schedule 20 minutes so we can look at your issues together in order to resolve them. \u000a\u000aAs you already requested a refund I will send this report of this new issue on Logging in and no longer be able to log in afterward. \u000a\u000aQuestion:\u000a\u000aDid you retrieve or reset the password?

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