I gave it a try and refund it
Got the tier 2, just to find out how limited you are in the platform because you have no access to 80% of the platform, so in my view, the cost does not reflect the service. I've got another service that does the same thing but on a more well-polished android app, for a fraction of the cost (I won't give the name because I don't want to advertise.) The UI/UX in the platform is mediocre and that's the nicest way I can describe it. In the end, this "CRM" is not for me!
SMSiT_DevTeam
Jul 18, 2024Thank you for your feedback. It seems like the limitations of the features available in your current plan have significantly impacted your experience with our platform. We understand your concerns regarding the cost relative to the services provided and appreciate your honest assessment of the UI/UX.
While we strive to offer a variety of features across different plans, we acknowledge that this may not have met your expectations. We're sorry to hear that our platform did not meet your needs and that you found a more suitable alternative. Your input is valuable to us as we continue to improve our services.
In addition, we have recently launched our SAAS-iT plan, which allows you to fully customize and enhance your LTD by adding features that are not included in the LTD. With SAAS-iT (Create Your Plan), you can easily add any feature you need as an addon. To access the SAAS-iT feature, simply click on "Change Plans" on your dashboard, and then select "Create Your Plan" at the top of the pop-up that appears.
Furthermore, We have now updated our pricing page at https://www.smsit.ai/pricing with full info and a comparison chart containing the complete features available in the Basic Plan, which is tied to all LTDs.
NOTE: Limitations as advertized here, eg AI in the Smart Inbox for Tier 4 and 5 are not included in the list to avoid confusion with other Tiers without AI.
Here is the list of features available in the Basic Plan:
Text (SMS, MMS, RCS)
Smart Inbox
Pipelines with Automation
Voice (Broadcast, Smart Dialer with Customer Connect, Receiptionist – IVR, Extensions)
Social with 22+ Channels
Email with SMTP Gateway
SMS Gateways & SMPP – Unlimited Messaging and Calling
Campaigns
OTP Generation and Validation
Chat-iT (AI Website Chatbot)
Project Management - PERSONAL
Text to Join
Missed Call Messaging
Phone Number Validation & Lookup
Metaverse
iOT
Blockchain
Smart Analytics
Notepad
Fax
Smart Contact Management
Appointments
Templates
Activity Logs
Leads Reports
Unlimited Keywords
Unlimited Team Accounts
Smart Phone Numbers Management
Smart Compliance Management
Tons of integrations
If you have any further feedback or questions, please feel free to reach out.