A: Hey,

Spokk simplifies the feedback process while ensuring authenticity. Here’s how it works:

1️⃣ When a customer provides feedback, it is saved in your dashboard for easy access.
2️⃣ If you want to gate reviews, you can configure the form so that the button to post on Google (or any external review site) remains hidden unless the star rating meets your set threshold (e.g., only visible for 4-star+ reviews).

🔹 Regarding direct integration with Google:
Google does not allow third-party apps to automatically post reviews on behalf of customers to prevent fraud and manipulation. However, Spokk streamlines the process by drafting a review based on the customer's responses. This draft includes:
✅ Selected services
✅ Feedback attribute scores
✅ Staff ratings
✅ Written feedback

Customers simply copy the review, click the external link, paste, and post—reducing friction while ensuring authenticity.

Having said that, we are planning to integrate with Google to provide reputation management in the future. This means companies will be able to view, analyze and even to reply to reviews from within the Spokk dashboard.

Let me know if you have any questions—happy to help!