Q: Plan4 is an interesting solution, but I have a few questions:
Plan4 is an interesting solution, but I have a few questions:
Publication of Reviews: After a customer submits their review via the form, do they need to log in to the respective platforms to publish it?
Verification of Publication: How does the system ensure that a submitted review has been published?
Reward After Review: Is the customer rewarded automatically after submitting their review, or can we set specific rules for this?
Response Quota: Does the "2000 responses per year" limit apply to each company managed within the agency, or is it for all companies combined?
Whitelabel Version for Agencies: Is there a complete whitelabel version available for the agency version?
I look forward to your responses.
Samesh_W
Edited Feb 17, 2025A: Hey there!
Let me address your questions one by one:
1. Publication of Reviews:
When a customer submits feedback through Spokk, the process involves two steps:
Step 1: After feedback is submitted via the form, it is saved to your Spokk dashboard.
Step 2: A personalized review draft is generated based on the feedback. The customer can easily edit, copy, paste and post the review on the provided public platform.
However, they must be logged in to the respective platforms (Trustpilot, Google Reviews, Yelp, etc.) to post the review, as these platforms don't allow businesses to submit reviews on their behalf due to anti-manipulation policies. Spokk focuses on simplifying this by providing customers with a review draft, increasing the likelihood of receiving written reviews.
2. Reward After Review:
You can reward customers either automatically or manually. If you choose automatic rewards, a generic message (like a discount code) will be sent to customers after they submit feedback. If you prefer to customize the reward for each customer, you can send rewards manually. This feature is still in its early stages and will continue to improve. (set rules, etc.) with user feedback.
3. Response Quota:
The 2000 responses per year limit applies to all companies combined within the agency. However, you can purchase additional credits at discounted rates if needed. We also offer the option to negotiate flat rates for selected companies to give you even better value.
4. Whitelabel Version for Agencies:
Yes, Plan 4 is a complete whitelabel solution for agencies. You’ll be able to assign credits, manage feedback, set a custom domain and sender email, and remove all “Powered by Spokk” branding for each company created under the agency.
Let me know if everything is clear or if you have any further questions!