A: Hello there!

The Cloud/AppSumo version is ready-to-use and we handle all the management, some feature is also ready to use like notifications , Google, and WhatsApp, FB sync. However, please note that all your data is stored on our server and there are minimal customization options available. On the other hand, the self-hosted version requires installation and more configuration, but you will have complete control over everything, also, there are no message or agent limitations, and no character limits