Q: Is This A True Intercom Alternative? Specifically,
a. Does it have a ticket submission function for customers who wish to submit an issue regarding their purchase, etc.?
b. Can Charla notify an internal 'agent' via an internal unified inbox/email and/or a messaging platform (e.g., WhatsApp) if a ticket is submitted?
c. Is there a live agent takeover option?
bropPLUSSep 19, 2024
Founder Team
Schiocco
Sep 19, 2024A: Hi,
There is the tickets area too if you want to use a panel instead of the chat: https://board.support/tickets
Yes notifications via email are supported.
Yes agent takeover is available
Regards
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