Support Board Reviews

This platform caught my attention because its description said it was possible to implement it on any website in just a few steps. It really seemed easy, but the reality is that it wasn't. First of all, you need to know a lot about PHP, but also, the developer has a pretty bad technical support and customer service. No one answers the chat, or the support tickets, much less the emails, and the truth is that in these times it is vital to be able to have assistance at any time during the process.

So no, it could definitely be a great product, but the feeling of not responding to customers simply ruins any possible experience that they could provide.

I am requesting a refund due to lack of guarantees and technical support from the developer.

I recently purchased 4 licenses for Fluent Boards, and I couldn’t be happier with my experience! At first, I was a bit unsure about how to install and set everything up on WordPress, but their customer support and service team went above and beyond to help me. They guided me through every step, from handling the codes and licenses to ensuring everything was properly activated.

The level of attention and care they provided was truly impressive. Thank you, Fluent Boards, for your outstanding support and for creating such a powerful and user-friendly tool. I can’t wait to see what I can achieve with it!

Pros:
- good support
- seems like a lot of features as a livechat solution

Cons:
- all knowledge base articles are also served on a https://support.board url. There is no way to opt out, or even to restrict indexing by search engines (no-index). This is a killer for any potential SEO benefit of the knowledge base. WTF?!?!
- documentation for the knowledge base part is very basic.

The software is pretty much full featured, the API is very comprehensive, and the support is responsive! What more can you say about this product? Easily a 5-Taco product!

I originally gave 2 stars because the software technically works, even though it’s incredibly frustrating to use. Then, after dealing with the rude, dismissive, and outright hostile owner, I dropped it to 1 star.

Now? They’ve suspended my account for leaving an honest review. 🚩🚩🚩

🚨 Why You Should Avoid This Product 🚨
❌ No tutorials, no walkthroughs, no onboarding. You’re expected to figure everything out through help docs that barely answer questions.
❌ No support chat inside a support chat product. You have to dig through their knowledge base just to find out how to contact them.
❌ Support is dismissive, rude, and refuses to acknowledge actual issues.

When I reported that their own built-in troubleshooting tool wasn’t working, I was met with:

💬 “I confirm it works.”

Despite me proving with a recorded video that it wasn’t working, they still insisted I was wrong. When I asked for actual help, I was accused of “aggressively attacking” and “wasting their time.”

Then, after I left my honest review, the owner personally messaged me saying:

💬 “We have also seen your invalid review. Let me know if you wish to remove the review if you solve your issue or if you want to keep acting like now. Thanks.”

🚨 Yes, they openly pressure users to remove negative reviews instead of fixing the product. 🚨

Now, because I didn’t cave to their intimidation tactics, they suspended my account. I PAID for this product, and their response to a valid complaint was to lock me out entirely.

If you’re considering Support Board, RUN. There are better tools out there that won’t punish you for expecting basic functionality and customer service. This is the most unprofessional company I’ve ever dealt with.

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Update 2/25/5

Now the owner is outright lying in his response to my review. Let’s break it down with receipts:

🚩 They suspended my account on February 20, after I posted my original review. I didn’t request a refund until February 24. Their claim that my account was downgraded because of the refund is completely false. I have proof.

🚩 Their troubleshooting tool is broken. The owner insists it "works," yet I provided video proof that it does not. His response? “I confirm it works.” Just flat-out denying reality.

🚩 I never asked them to fix my Google account. I pointed out that their own troubleshooting tool was broken—a direct issue with their software. Instead of addressing it, I got vague, dismissive responses and was accused of being “aggressive.”

🚩 They absolutely pressured me to remove my review. His response claims otherwise, yet the message he sent me says:

“We have also seen your invalid review. Let me know if you wish to remove the review if you solve your issue or if you want to keep acting like now. Thanks.” >> Then he suspended my account.

🚩 Now he’s playing the victim. His response claims I was the rude one—when all I did was request basic troubleshooting for a tool that wasn’t working. Instead of addressing the issue, they suspended my account in retaliation, lied about it, and are now gaslighting me in their response.

At this point, the only thing worse than the software is the owner himself.