Support Board is exactly what I'd hoped it would be. I especially love that I can manually take over conversations when needed, though with the AI running off a specialized language model I built as a knowledge base, I rarely have to. It handles everything from live chat to WhatsApp, Messenger, Telegram, Email, and SMS seamlessly, giving me true omni-channel coverage. Features like real-time AI translations, smart replies, and automated flows make support scalable and surprisingly personal. It's intuitive, flexible, and deeply customizable—ideal for anyone looking to elevate their customer support with AI without losing the human touch.