A: Hellp FabSS, thanks for your question. For video, there is not an individual transcription file. You was talking about transcribe video content, right? Sorry, SurFast Video Downloader only has video downloading and conversion feature. We will support transcribe video and audio files on our PopPop.AI in the near future. Let me know if this helps. Let me know if you have any more questions.
Q: How much space do you need and can I use when I change computer
Hi My current computer is running out of memory so I am looking at getting a new computer. If i get this now and put on my desktop can i transfer it to my new desktop or will that eat up another credit. also how much room do you need to have to download and use it?
A: Hello mitzydadoun, thanks for your question. Let me provide the information you need briefly.
1. The code we sell on AppSumo supports two PCs. Therefore you can definitely use this code on your new PC. 2. In addition, we provide the transfer service. Once the seats run out, you can contact us to reset it. We will ensure use on two computer simultaneously. 3. As for the room you need, you...
Why does your tool not work with multiple monitors? When I move your application from one display to another, it loses all its menus and no longer functions. I then force close it and open it again. It is still broken on the wrong screen. Unplugging the secondary monitor is the only way to get the software to function again. As an all-time multiple monitor user this is not reasonable.
A: Hello internetbizz, thanks for your feedback. We have supported running SurFast Video Downloader with multiple monitors. Please check if you are having the v2.1.0. If the issue persists, please send us the information with a screenshot and we will help you. Our contact email is support@nablamind.com. Thanks for your understanding.
A: Hello, for video download feature, drag and drop videos is unnecessary, therefore it is not impossible. For Video to MP3 fetaure, you can drag and drop videos to add them for conversion. By now, we don't have an API service.
And SurFast Video Downloader is a video downloader, and I don't understand well why you mention uploading videos. Can you let me know your needs and we will see what we...
Hello, I loved your product using it sine I bought it and it has made things really easy for me. Specially I loved the tracking option. But I was wondering if it is possible to get the instagram tracking. I would really use that including the insta stories. I would love to see this feature on your product. Please let me know if this is possible or already on your roadmap.
A: Hello, thanks so much for your comment. Yes, we are going to support Story videos in the next big update if we can. For download all videos from Instagram and track it, I will share this feature to our team for consideration. This is good and I believe we will do it if we can. Thank you so much.
Q: Downloads transcription?
I see Surfast downloads subtitles, but can it download transcriptions too?
Support_SurFastVideoDownloader
Mar 10, 2025A: Hellp FabSS, thanks for your question. For video, there is not an individual transcription file. You was talking about transcribe video content, right?
Sorry, SurFast Video Downloader only has video downloading and conversion feature.
We will support transcribe video and audio files on our PopPop.AI in the near future.
Let me know if this helps. Let me know if you have any more questions.
Share SurFast Video Downloader
Q: How much space do you need and can I use when I change computer
Hi My current computer is running out of memory so I am looking at getting a new computer. If i get this now and put on my desktop can i transfer it to my new desktop or will that eat up another credit. also how much room do you need to have to download and use it?
Support_SurFastVideoDownloader
Mar 6, 2025A: Hello mitzydadoun, thanks for your question. Let me provide the information you need briefly.
1. The code we sell on AppSumo supports two PCs. Therefore you can definitely use this code on your new PC.
2. In addition, we provide the transfer service. Once the seats run out, you can contact us to reset it. We will ensure use on two computer simultaneously.
3. As for the room you need, you...
Share SurFast Video Downloader
Q: Multiple Monitors
Why does your tool not work with multiple monitors? When I move your application from one display to another, it loses all its menus and no longer functions. I then force close it and open it again. It is still broken on the wrong screen. Unplugging the secondary monitor is the only way to get the software to function again. As an all-time multiple monitor user this is not reasonable.
Support_SurFastVideoDownloader
Mar 5, 2025A: Hello internetbizz, thanks for your feedback. We have supported running SurFast Video Downloader with multiple monitors. Please check if you are having the v2.1.0. If the issue persists, please send us the information with a screenshot and we will help you. Our contact email is support@nablamind.com. Thanks for your understanding.
Share SurFast Video Downloader
Q: Uploading format & API
Hello,
I see from your documentation that we are to put URL or ctrl+v to upload the file.
Do you support drag and dropping videos into the upload box?
Do you offer API services such as uploading video, downloading, and getting various details of the video?
Thank you.
Support_SurFastVideoDownloader
Feb 24, 2025A: Hello, for video download feature, drag and drop videos is unnecessary, therefore it is not impossible. For Video to MP3 fetaure, you can drag and drop videos to add them for conversion.
By now, we don't have an API service.
And SurFast Video Downloader is a video downloader, and I don't understand well why you mention uploading videos. Can you let me know your needs and we will see what we...
Share SurFast Video Downloader
Q: Instagram tracking
Hello, I loved your product using it sine I bought it and it has made things really easy for me.
Specially I loved the tracking option. But I was wondering if it is possible to get the instagram tracking. I would really use that including the insta stories.
I would love to see this feature on your product.
Please let me know if this is possible or already on your roadmap.
Support_SurFastVideoDownloader
Feb 20, 2025A: Hello, thanks so much for your comment. Yes, we are going to support Story videos in the next big update if we can. For download all videos from Instagram and track it, I will share this feature to our team for consideration. This is good and I believe we will do it if we can. Thank you so much.
Share SurFast Video Downloader