Q: Can you please add agency mode?
Hi, I have used Buildfast before(loved it!)
Can you also add a similiar agency mode on Synced.so?
paruladitya
Apr 10, 2025A: Hey,
Yes, after getting a TON of requests since yesterday to add agency mode on the last tier, we have decided to add it. Please allow the team some time, and we'll have agency mode added to the last tier.
Here you can add one extra user to every help center, and they can only see and edit that help center. We'll have it added soon and available for all Tier 10 members!
ClariablePLUSHi, I think your update is pointless for the 99% of the use base, as you only include it on the highest tier. I don't need unlimited helpcenters or even 100. E.g. 25 would be enough, but you would still force them to be updated with just 1 user. A major flaw in your product.
We added agency features to the highest tier because it’s designed for power users managing multiple help centers, and that price point helps justify the added functionality. That said, we’ve heard similar feedback and are exploring more flexible options for team access on lower tiers.