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Member since: Sep 2022Deals bought: 82
1 stars
1 stars
Posted: Jan 30, 2025

Thoughtly Looked Promising, But Ended Up a Frustrating Mess

The concept is great, and I was excited to try it, but getting set up was a mess. The onboarding process felt clunky, and when I ran into issues, support was nowhere to be found. I had to reach out multiple times, and even then, it felt like I was just being given the runaround.

Then there’s the no-refund policy, which is honestly the most frustrating part. I took a chance on this, and now I’m stuck with something that doesn’t even work properly. I get that new platforms can have growing pains, but if you're going to charge people, at least make sure the basics are solid.

At this point, I’ve pretty much given up on it. Maybe they'll improve over time, but right now, I can’t recommend it. Save yourself the frustration.

Founder Team
Torrey_Thoughtly

Torrey_Thoughtly

Jan 30, 2025

Hey Steve, I'm really sorry to hear about your poor experience with onboarding. I'm not sure where we went wrong, but we're trying very hard to help everyone with their unique needs, and due to the volume of requests I'm sorry that this one seemed to slip through the cracks.

I'd love to make things right for you– I can personally address your support requests if you reach out. Mention me and I'll keep an eye out. I'd love to get you started as soon as possible!

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