Q: Can the chat bot train itself using ongoing conversations?
Can the AI chatbot, after its initial training, keep on training itself on the various ongoing conversations that a live agent has with the customer?
I understand that I can feed in data even later on to keep training the chatbot. But what I'm specifically asking is, if I'm dealing with a customer in real time, will that chat with the customer can be used by the tiny talk chat AI agent to train itself automatically?
- Also , do you have plans to bring in native mobile applications to take control of a chat by a human on the go ?
- Is the platform mobile compatible ? That is , can I answer my users through a mobile web browser ?
- Is there some kind of real time notification that I can get if a customer is being engaged by an AI chatbot ?
- and if I am myself answering the customer , can I prompt the AI to generate answers ?
tinytalk
Jan 23, 2025A: Hey there!
Very good questions!
Currently there is no option to use the conversation data to train the chatbot. We will add this kind of possibility in the future.
We'd love to release a native mobile app, but for the time being this isn't a priority as we have a heavy roadmap and a lot of new features to build. The platform is mobile compatible as much as possible, we pay a lot of attention to our user interface and user experience topics. But since interfaces like Help Desk, where you reply to your users are naturally complex, the mobile experience isn't very convenient. This can be improved and can be a middle term solution before a native mobile app.
Regarding notifications, currently we are working on to add support for sounds and browser notifications. For instance when a new conversation is created, a new message is received and so on. There is a comprehensive work underway around the using facing chat widget, we're turning that into a "messenger" with additional tabs/spaces to enable more future possibilities. We'll be releasing these changes very soon.
Regarding prompting AI to generate your answer before you reply as a human agent; this is a great idea and we want to introduce that soon.
As you see there are many exciting ideas and use cases you have and we're also on the same page, looking forward to land those features!
We shape our features and roadmap based on user feedback, using our feature board we listen the requests and needs and prioritize them accordingly considering our view on the direction of the platform too. So please feel free to make requests on our feature board using this link https://tiny-talk.canny.io
All the best,
Oscar