A: Hello 👋

Thank you very much for the honest and direct feedback, it’s invaluable! ❤️

We understand your concern about the pace of development and want to share more about what’s been happening behind the scenes. Since June, our focus has been on adding essential new features and capabilities, including the foundational Help Desk with human agent take-over and hand-off, along with a number of other enhancements:

⭐️ Complete overhaul of the Tiny Talk Dashboard User Interface
🔗 Links to webpages in chat widgets as resources
🔖 Support for Markdown and math notation
🌎 Enhanced URL crawling and scraping
💬 Access to Conversation History and Contact Demographics in Help Desk
🖌️ Customizable chat options: colors, syntax highlighting, widget auto-launch, launcher icon
🤗 Pre-set Welcome & Suggested messages
🤖 Integration of new GPT Models
✋ Rate limiting for WhatsApp conversations

In September, we also delivered Zapier integration and native Webhooks support. Currently, we’re working to automate the WhatsApp onboarding process using Meta's Embedded Signup flow to simplify onboarding for our users.

Regarding the Pabbly integration, the request came in June, but active development began in early October. Since mid-October, we've been waiting for Pabbly’s team to approve the integration, which is taking longer than expected on their end.

We recognize the importance of team features and CNAME support and want you to know they’re high on our internal roadmap and committed. White-labeling, however, is not currently a priority but may be considered in the future.

Our public feature request board helps us gauge demand, refine features, and take community feedback into account as we design. While not all in-progress features appear on the public roadmap, they’re being actively developed.

Thank you again for your feedback and for considering Tiny Talk’s potential. We’re eager to keep building and earning your trust in the months ahead. 🙏

All the best,
Tiny Talk Team