Q: Pre purchase question
I just want the functionality where I can train a bot with a knowledge base and customers can interact with it - is that this tool? And the knowledge base how many pages can I add for training? Can the bot search web for answers if knowledge base fails?
tinytalk
Apr 10, 2025A: Hello Chachi 👋
Thank you for reaching out! Yes, this is that tool 🥳
The amount of content you can put in your knowledge base is measured by amount of characters, which depends on the tier you chose. People generally start at tier 3, and upgrade from there if they feel the need. Tier 3 offers 30 million characters, which could be around 12,000 A4 size page.
We don't offer web search yet, but we offer falling back to the AI models general knowledge.
Hope this helps, let me know if there is anything I can help with.
All the best,
Oscar
ChachiPLUS
Verified purchaser
Does the ai function in WhatsApp or via its own chat window? I’d like the conversation to be in WhatsApp directly
Users engage with your AI chatbot entirely within WhatsApp. As an admin, you can view and manage these conversations through the Tiny Talk Help Desk, which allows you to send messages and take over the conversation when needed.