At first glance, I was impressed by Tiny Talk’s clean and user-friendly interface. However, after two months of using the platform, I can confidently say that it is a waste of both time and money. The service not only underdelivers but also feels like a misleading deal. Here’s why:

1. Pricing and Features Lack Logic

Tiny Talk’s pricing structure is baffling. If you want to access ChatGPT-4 or its advanced capabilities, you need to subscribe to Tier 3 or higher. Anything below Tier 3 restricts you to ChatGPT-3.5, which is outdated and lacks many functionalities.

Unlike most other LTDs , Tiny Talk requires you to bring your own OpenAI API key to use its features. Worse, it doesn’t even offer free credits to get started—something other LTDs do. Nothing works out of the box unless you add your own API key, not even basic features like website crawling.

2. Website Crawling is Painfully Ineffective

The website crawling feature, especially for WordPress, is a nightmare. I tried it on three different WordPress sites with various plugins installed, but the result was the same: endless “crawling” or “queued” statuses. It took me three days of troubleshooting just to figure out what was wrong, only to realize the solution was flawed.

3. Abysmal Support

Tiny Talk’s support team is one of the worst I’ve encountered. The average response time is 4–5 days, and when you do get a response, it’s vague and unhelpful. The lack of personalized communication—they sign emails as the “Tiny Talk team”—makes the entire experience impersonal and frustrating.

4. No Custom Domain

Unlike other LTDs in this space, Tiny Talk doesn’t support custom domains. This is a glaring omission for businesses that want to maintain their branding.

5. Poor WhatsApp Integration

The WhatsApp integration is costly and impractical. Once you register your WhatsApp Business number, it becomes locked to Tiny Talk, meaning you need to purchase a new number and device for your business. The integration process is manual, time-consuming, and riddled with inefficiencies.

6. Useless Lead Generation Features

Tiny Talk’s lead generation option is laughably basic. When a visitor submits their email, it is stored in the help desk without any notifications—no email, mobile, or browser alerts. Even if browser notifications existed, you’d need to keep the browser open all the time to receive them.

7. No Team Management or Permissions

I purchased the highest Tier (7 codes) with access to 50 chatbots, but there is no way to assign specific permissions to team members. If you plan to sell these bots to clients or collaborate with a team, you’ll find this limitation utterly meaningless.

8. Harmful for Business Use

For businesses, Tiny Talk is more harmful than helpful. The chatbot often pulls answers directly from OpenAI, bypassing your custom knowledge base, even when parameters are adjusted. This means the bot could provide free answers to questions your business charges for, including calculations and other valuable services.

9. Lack of Advanced Features
• No ability to pull images from your site or documents.
• No ability to train on Excel files.
• Limited customization options.

An Alternative?

I recommend Pickaxe AI as a better option, even if it’s not perfect. Pickaxe AI is:
• Professional and clean with a custom domain feature.
• Offers user registration for client bots and Stripe integration.
• Provides free API credits while allowing you to use your own.
• Compatible with nearly all document types and includes robust integrations.

It’s also cheaper and more feature-rich than Tiny Talk, making it a far superior choice.

Final Thoughts

Tiny Talk is not worth your time or investment, whether as an LTD or a subscription. There are far better options on the market.

If Tiny Talk were truly a standout product, it wouldn’t be perpetually listed as an LTD on AppSumo, which signals its inability to succeed as a regular offering. Avoid this app—it’s a costly disappointment.