Q: About the Kbs & Permissions or Roles etc - can we have more than one Kb?
Or just 1 private/team & 1 public KBs? Can each one of these have/be separate permissons and role based? I ask becuase in a reply to quesitons in Jan 2025 ... you said, "... Then you can make public kbs for EACH sotfware you put out ..." Does that infer that we can have more than 1 Knowledge base (with separate assigned permisisons & or tiered roles etc) and also put them each onto our CNAME? Thank you.
A: It's unlimited public kbs. And 1 internal kb where all of everything lives. Then you decide which articles/videos/ etc are available at each of the public kbs. Public kbs don't allow things like assigning.
I run a medical clinic. It is possible, when uploading videos with training on our EMR that patient information could be present. As such, we would need data storage to be HIPAA compliant and have a business associates agreement (BAA) with Trainwel. Is that possible?
Thank you. That's helpful. Just figuring out what plan to buy, and then I'll contact you about the BAA.
Q: how do you define a user?
if we are a software company looking to use this for publishing support articles, would a user be our editors, would our customers end users just be the audience of the public KBs or do they need to sign in to interact and be considered a user?
So users are internal employees with access to the system. There's the private knowledgebase which stores all information they can also be assigned courses made out of knowledgebase info. Life if you wanted to onboard a support staff. This also includes those with edit access.
For public kbs anyone can view and access the information who can access that public kb. We don't...
Great quesiton and reply. To add ... When you say "Then you can make public kbs for EACH sotfware you put out ..." Does that infer that we can have more than 1 Knowledge base (with separate assigned permisisons & or tiered roles etc) and also put them each onto our CNAME? Thank you.
So there is one master internal kb and courses, then you can assign articles to an unlimited number of public kbs which have no features for assigning or courses. I'm considering making public courses possible but there wouldn't be the same assigning or tracking features for public courses and none exist for knwielegebase
Hello I'm excited to try out trainwel! Is the platform mobile responsive? Can training be done on mobile phones? Also looking forward to finding out your response from other users regarding an unlimited user plan or increased user plans. Thanks!
Q: About the Kbs & Permissions or Roles etc - can we have more than one Kb?
Or just 1 private/team & 1 public KBs? Can each one of these have/be separate permissons and role based? I ask becuase in a reply to quesitons in Jan 2025 ... you said, "... Then you can make public kbs for EACH sotfware you put out ..." Does that infer that we can have more than 1 Knowledge base (with separate assigned permisisons & or tiered roles etc) and also put them each onto our CNAME? Thank you.
AustinKerr_Trainwel
Feb 25, 2025A: It's unlimited public kbs. And 1 internal kb where all of everything lives. Then you decide which articles/videos/ etc are available at each of the public kbs. Public kbs don't allow things like assigning.
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Q: HIPAA Compliance / BAA
I run a medical clinic. It is possible, when uploading videos with training on our EMR that patient information could be present. As such, we would need data storage to be HIPAA compliant and have a business associates agreement (BAA) with Trainwel. Is that possible?
AustinKerr_Trainwel
Feb 25, 2025A: Answered
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Verified purchaser
Baa is no problem but no we can't confirm the data is hipaa compliant. It's something we have on our list but it's a lengthy process
Verified purchaser
Thank you. That's helpful. Just figuring out what plan to buy, and then I'll contact you about the BAA.
Q: how do you define a user?
if we are a software company looking to use this for publishing support articles, would a user be our editors, would our customers end users just be the audience of the public KBs or do they need to sign in to interact and be considered a user?
AustinKerr_Trainwel
Feb 11, 2025A: Great question!
So users are internal employees with access to the system. There's the private knowledgebase which stores all information they can also be assigned courses made out of knowledgebase info. Life if you wanted to onboard a support staff. This also includes those with edit access.
For public kbs anyone can view and access the information who can access that public kb. We don't...
Share Trainwel
Great quesiton and reply. To add ... When you say "Then you can make public kbs for EACH sotfware you put out ..." Does that infer that we can have more than 1 Knowledge base (with separate assigned permisisons & or tiered roles etc) and also put them each onto our CNAME? Thank you.
Verified purchaser
So there is one master internal kb and courses, then you can assign articles to an unlimited number of public kbs which have no features for assigning or courses. I'm considering making public courses possible but there wouldn't be the same assigning or tracking features for public courses and none exist for knwielegebase
Q: custom domain
its possible to use custom domain?
AustinKerr_Trainwel
Feb 11, 2025A: For the public kbs yes. The internal software not yet, but it's on the list
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Q: Mobile responsive
Hello
I'm excited to try out trainwel!
Is the platform mobile responsive? Can training be done on mobile phones?
Also looking forward to finding out your response from other users regarding an unlimited user plan or increased user plans.
Thanks!
AustinKerr_Trainwel
Feb 11, 2025A: Yes we have a pwa phone app as well you can install via the website (not the app store)
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