I read some people complaining about the fact that access to the voice cloning feature is not clearly written in the product description... And in some cases, the software's owner response is even a little rude. I took a look to the product description, and they were right. The product's description DO NOT SAY ANYWHERE that not all plans includes the voice cloning.
I think instead of fighting with people, he must recognize that he needs to be more clear about it.