VanChat Reviews

Guys, I swear, this Shopify app is a GAME CHANGER... basically, it’s a virtual assistant that answers customer questions and KNOWS EVERYTHING about your store and products.

It’s essentially ChatGPT 3.5 responding to your customers, but using all the information you provide. You can set up Q&A and link the answers to specific products.

For example, customers can ask to track their order in natural language, and the assistant understands it needs to give them the tracking link (pulled directly from Shopify).

And if customers have issues after their purchase, they can write to your assistant in natural language via the website chat. The assistant sends them a form to fill out with their email, phone number, and the issue.

IN SHORT: It handles 99% of customer issues, so you only have to deal with the 1% of cases, like shipment problems.

Since I started using VanChat, I’ve noticed a significant improvement in how I interact with my customers. The integration with Shopify is seamless, and the bot’s customization options have allowed me to tailor the experience to the specific needs of my market.

What I love the most is the ease of setting up discounts and the bot’s ability to handle complex queries in multiple languages, saving me a lot of time on customer service. Moreover, their support team is incredibly responsive and always ready to help.

If you’re looking for a chatbot that truly makes a difference for your Shopify store, VanChat is an investment worth every penny.

This must be the quickest buy-redeem-review sequence for me. Installing the chatbot on my store was seamless. The range of customisation options was good and I was testing the bot within minutes. Had an initial query on how to disable certain products from being recommended, as they were upsells, and it was answered extremely quickly and accurately by Lucas from their team. This one is a keeper!

VanChat is by far the best and easiest chatbot for Shopify. I had to get help on my store to ensure that metafield data in my product descriptions was included in the responses from the bot and Lucas and his team got it done very quickly.

We removed our human-operated chat box years ago, as it was just too time-consuming. Imagine all the sales we would have lost - not anymore! : )

I have tried many chat box apps and deleted them all as they were an embarrassment. The way they chatted with customers, giving false information and generally being useless.

Not this one! It's amazing. Trained it on our website, our FAQs, all our articles and interactions on HubSpot over the past few years. It absorbed the lot.

I tested it quite lot by trying to trick it into being a standard GPT, asking it to tell jokes, tried to trap it into giving false answers (and potentially dangerous answers - we sell supplements) and it didn't fall for any of it.

Installed it, within an hour it had already sold a product to a customer who would have likely just left.