Simply incompetent
During the period of a bit more than one month I have at least 5 times asked the question how can I manually sync/move the captions/subtitles from a certain point in time. Once it was here in AppSumo and other 4 times was in conversation with the support.
I haven't yet received an answer to that question. I haven't received even an attempt to answer that question. And I don't count as an answer “The subtitles will be synced automatically based on the audio in the project.”
And the issue is also not fixed yet. Even though they said it was fixed and told me to download and check in the video, when I checked, it wasn't fixed. The issue is that when I use the option “Edit with AI” the subtitles go out of sync from 20th second, but when I use the option “AI subtitle generation” the captions are correctly synced. Right now they are still trying to resolve this and hopefully they will.
Fixing the issue and the time it takes to fix the issue is not an issue to me.
What concerns me the most is that I ask the same question 5 times and don't get the answer. Any answer is ok. It's not possible at the moment within our software is also ok answer. But ignoring the question 5 times is not ok.
Lakshmanan_Raman
Dec 9, 2024Hi there,
We are really sorry for the experience you had with Vmaker AI. The goal is to make sure we always deliver the best user experience and inspite of our best attempts we do face challenges to overcome.
We hear every feedback at the highest priority. This issue took a while since we could not reciprocate it in the test environment. but that wouldn't be the best excuse to not give you the answer after 5 attempts.
I wanna personally make sure that you leave us with the best experience. Requesting you to give us a chance to make this one a 5 start experience. I am sure you won't be disappointed for trying it out the second time.