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Member since: Jul 2020Deals bought: 356
3 stars
3 stars
Posted: Dec 21, 2023

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Hello
I will not sugarcoat because other Sumolingi on such reviews are guided by the purchase, like me among others.
I purchased and there was no problem with the registration even it is easy.
But now the disappointment begins, and which I will describe in brief.
The installation of the modules runs smoothly.
I am interested in the main one for which I purchased the "PDF Invoice & Packing Slips" even though there are 11 others!
And everything would be fine, the interface is very easy to read, but I miss the inclusion of other PDF documents in the invoice to be sent or downloaded online.
What everyone would do in such a case and here again a nice enchantment namely the super friendly support.
Very clear so I made a ticket to support for the information I want about the additional PDF files and I'm waiting.
3 days go by and nothing so I make another ticket and strangely enough it is only the next issue after my previous one, which could indicate a professional product without blemishes!
And until now, zero response! and to make things more interesting, no link in the plugin and module referring to the documentation..... DOES NOT WORK!
I have written here so that the developer understands that it is not enough just to sell! but also to support the product.
Why have I written about it so much? Because the product has a great potential and the developer should put his mind to it, because it would kill the product to be readable and necessary!
Let him listen to what people write, because that is how you can make a name for yourself in these times.
The product needs to be developed all the time because people will move on to something else.
The product has great potential, so I hope he writes back and then develops the product.
You buy the product at your own risk - so it is wonderful that I have 60 Days!
Best regards to Adalbert

Founder Team
Shahin_wcEazy

Shahin_wcEazy

May 9, 2024

Hello Adalbert,
We are really pleased that you have liked & chosen our wcEazy plugin for your website. As you know our main goal is to make your store management easier and more flawless.
But for some unfortunate reason, we could not respond to you at the right time. We are really sorry for that. Basically, you're each and every response is important to us. We always want to get valuable opinions from our users. That helps us to improve the overall functionality of the plugin.
We already sent you a helpful response on the support ticket. We hope this will help you solve your concern. Besides that, we also updated the documentation links on the plugin dashboard.
Finally, we are really thankful that you appreciate our wcEazy plugin. Your positive response always motivates us to make the product more convenient and user-friendly. If you face any other issues about wcEazy, just inform us!
Best Regards,

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