WEBSITE.IM – Website Builder

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Member since: Jan 2025Deals bought: 25
5 stars
5 stars
Edited Feb 27, 2025

Tool is great, but Customer Service response time gets a BIG FAT "F"!

I tried another AI builder (Butternut AI) and had to request a refund because the platform left a LOT to be desired. (limited design layouts and ZERO manual content editing options)

I needed to build two sites for our two annual events that are separate from our organization's main site. Our main site is a Wordpress site, but I just needed something quick and easy. I wanted to build something that is elegant and nice without the overhead of Wordpress since these are essentially "seasonal" sites.

The tool itself is pretty easy to use, the AI generation gave me a PERFECT base to work from and customize to my liking. I love that when I need/want to I can "get my hands dirty" working in the source code, and I love that I have options to embed code from other platforms (VolunteerMatch, Eventbrite, etc)

That's where my love affair ends.. Alas customer service is lacking to non-existent. 24 hour response?? In what universe? I have one question that I've been waiting THREE WEEKS for a response, and my last question just hit the 24 hour mark.. and welp.. NO RESPONSE!

This is unacceptable, and I'm seriously contemplating moving on and looking for another platform and asking for a refund. The tool is fab. The sites I built are perfect, and I am a power user who will RARELY if ever need to ask questions, but dang man, when I do ask a question I don't want to hear CRICKETS!

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