Q: Are customers able to manage their own SaaS annual subscriptions through the platform for renewals/cancellations?
Jay_from_Zylvie
Jan 28, 2025A: Hi there,
Yes, every subscriber can manage their plans, update payment method, cancel, etc. through a subscriber's portal.
This is a link emailed to the user whenever the user subscribes to a plan.
You can always resend this link from the Subscriptions page in your dashboard.
With thanks,
Jay
SumoProPLUS
Verified purchaser
So there is no portal that I can host on my site where subscribers can manage this through a login page instead?
Currently the subscription portal is hosted on Stripe itself.
You can actually host it on your site, it's just a simple link that we provide you.
Your site -> "Manage subscription" button -> Link to our site -> We redirect to Stripe billing portal
The reason it needs to go through our site first is because these links require API authentication first before Stripe will issue a link.
-Jay