Hi Luke,

I find it very surprising that you dropped this review right after we had a chatty back-and-forth in email, and right after I helped you out with an issue in support, no less (that's really a user error, I might add).

That said, let's talk about conversions.

We don't make claims lightly, and we have the benefit of watching conversions across many stores, and our users are generally more than satisfied with their conversions.

Obviously there is a large panoply of factors that affect conversions, from your traffic sources, your positioning, and your copy to your pricing and your actual offer, hell even the strength of your brand, the trust that people have in your business.

Your online store itself is just one of many factors, and I know you know that.

I can say with confidence that Zylvie converts well because most of our stores convert well. Period.

"Benchmarks" also vary wildly from niche to niche; what's a bad conversion rate for one niche might be a great conversion rate for another.

You sell high-ticket products, so naturally the conversions will be on the lower side -- regardless, you've made thousands upon thousands of dollars through Zylvie, so I'm not sure why you're unhappy with your haul.

Affiliates aren't automatically paid yes, we track referrals and have built out a ton of granular features based on user feedback, as a form of courtesy for our users, even though it's not our core offering.

Affiliate program is literally a separate software altogether, and even major players like Rewardful still don't do automatic payments.

It's a technical challenge because we don't act as MoR, so where would the money be drawn from?

We have no access to the funds in your Stripe or PayPal account.

You need to have reasonable expectations as we're delivering an additional software on top of our software as a courtesy, and even then it does exactly what it says it does.

Now let's talk about money, because you brought it up.

Partnering with other sellers costs fees because we're acting as MoR in those cases, and refunds and disputes will come out of our pockets, not yours.

Same with cart abandonment -- we had to make multiple upgrades to our servers, and that costs additional ongoing monthly costs, so we can't offer it as generously as we would love to, not unless you would like us going belly-up, given that we're already very cheap for the feature set that we offer.

You could have asked us why there are additional fees or why certain features require an upgrade, but somehow you chose a different path, which is perplexing.

Zylvie is a fit for many sellers of a wide variety of niches, but perhaps it might not be the best fit for you, and that's okay.

I love that you took the time to offer your feedback, and -- believe me -- despite the overall negative tone of your review, I do take all your feedback to heart and will work to improve our platform based on your comments and suggestions.

Have a great day now.

With thanks,
Jay