4.6
Taco ratings
BunnyDoc is highly regarded for its smooth contract signing process, attentive customer support, and the ability to customize contracts. However, a few users have encountered problems with email delivery and have expressed minor concerns about font size after signing. BunnyDoc offers an overall rating of 4.6 and a 60-day money-back guarantee, making it a worthwhile option for those seeking a dependable document signing solution.
AI-powered summary of customer reviews
Verified purchaser
Great Platform for Seamless Contract Signing
I’ve tried several different platforms, and this one is by far my favorite. First, they don’t randomly add their logo or links to the original contract, which is a huge plus. The contract number addition is optional, so I appreciate the flexibility.
I’ve contacted customer support multiple times for various requests, and they’ve always responded quickly and been very helpful.
The only area for improvement I’d suggest when use manually name text fields, the font size becomes very small after the client signs, even for short name. This may need to be investigated for improvement.
Overall, highly recommended!
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Verified purchaser
Not a Good Start
The signup experience was difficult. I waited for their email to sign up for over 8 minutes and checked all my inboxes, social, and spam, but nope, the email did not come. You are probably using a very cheap mail service. Moreover, when it finally came, my Gmail marked it as a suspicious email. Wow, and I am going to use it to collect legal signatures. Do you think it looks like a trusted experience at all?
The screenshot is attached below. I want to love the product, but I couldn't explore the whole software and I am already frustrated.
https://ibb.co/G7nP3W5
BunnyDoc
Dec 17, 2024Thank you for sharing your concerns and feedback. We sincerely apologize for the difficulty you experienced with the signup process. We use SendGrid for account activation emails, and we understand how frustrating it can be when emails don’t arrive promptly or get marked as suspicious. We are constantly working to improve the experience and will investigate this issue further. We truly appreciate...
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Verified purchaser
characters that don't work (e,g, £) and support that don't fix anything
After an initial rocky start with the £ symbol not working, they have added it into the solution and I am now really happy with it.
I will be putting a few suggestions through which I think would help, but it's a great solution as it stands and works well.
BunnyDoc
Dec 17, 2024We recently released an update that includes enhanced support for non-English characters like á, é, í, ó, and ú, as well as the pound (£) symbol.
Please give it a try, and if the issue still persists, feel free to reach out to us at team@bunnydoc.com
Kind Regards,
The BunnyDoc Team
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Verified purchaser
Great Product
I love it
BunnyDoc
Dec 17, 2024Glad to know that you love the product! 😊
Kind Regards,
The BunnyDoc Team
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Verified purchaser
Very limited functionality and worst support team.
Very limited functionality and worst support team. Don't recommend anyone.
I purchased this but after many reminder support team didn't respond. And many features they hide on AppSumo. They did not give you all the features which are mentioned on their website. They should clearly mention on AppSumo that "these feature/s are not included", but they don't.
Support team is very very poor.
BunnyDoc
Oct 28, 20241: We have clearly listed all features included in the AppSumo deal. While we did not state that the API is included, we have consistently communicated in the comments that the API is not part of this offer.
2: Regarding your support experience, our goal is to respond to all inquiries within 24 hours. We did address your tickets, but your last email unfortunately went to our spam folder, which...
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