A: Hi keepsongoing! Each icon you generate requires just 1 credit. With 1 Tier, you receive 40 credits every month. However, these credits are topped up every month and do not carry over to the next month.
Hope this helps. Let us know if you have any more questions—we’re happy to help!
Hi keepsongoing! 1 credit = 1 icon. However, if you select multiple styles for an icon in one generation, you can create more than one icon (of different styles) at a time. Let us know if you have any questions!
Q: Amount of icons
It generates 15 icons at the time. Does these 15 generated icons count toward the plan or the amount of downloaded icons count toward the plan? Thanks.
A: Hi egor_uk! Generated icons count toward the plan, i.e. each time you generate one icon it costs one credit. Hope this helps, let me know if you have more questions!
Hi Wocapi! We have live chat support available on our website, or you can contact us via email at hello@candyicons.com. We're happy to assist you!
Q: Icons not generating
Hey there. I'm having some trouble with Candy Icons at the moment. It goes through the process, but it doesn't actually create the icons. This has been happening for the past 48 hours, and I haven't heard back from support yet. Should I be worried about this?
A: Hi Angus05! Apologies for this inconvenience, this is the first time something like this is happening. Our dev team is on it, I'll reply to you here as soon as this is fixed. You should not be worried about this, it will be resolved asap. If I may ask, through which channel did you contact our support? Thank you, I'll be in touch soon.
Hi again Angus05! The issue has been resolved successfully and the icons are being generated as usual. Apologies again for this inconvenience. In case you encounter any issues again in the future, don't hesitate to get in touch directly at hello@candyicons.com. Thank you for your patience and understanding. Enjoy your icons!
Q: Is there no one month storage for the 40 icons that are generated and not canceled?
I cannot find where to dig up my "just now made" icons to see if any of them were the right ones. Like I think I lost my very first generation. Can I did it up somehow? If not, will you be implementing that feature soon and if so, for a month or longer storage online?
A: Hey again P2! We're in the final implementation stages of an icon gallery, which will be made live by the end of this month. There, you will be able to see all the icons you have created since the beginning (it won't be limited to latest icons only). Until you get this feature in a few days, you can access your icons through the email links that were sent to you after each generation (please...
Q: So each time you generate an icon it uses 15 credits? But 1 tier is 40 credits and they don't carry over?
Paul_design
Dec 12, 2024A: Hi keepsongoing! Each icon you generate requires just 1 credit. With 1 Tier, you receive 40 credits every month. However, these credits are topped up every month and do not carry over to the next month.
Hope this helps. Let us know if you have any more questions—we’re happy to help!
Share CandyIcons
So only 1 icon is generated at a time, not 15 ?
Hi keepsongoing! 1 credit = 1 icon. However, if you select multiple styles for an icon in one generation, you can create more than one icon (of different styles) at a time. Let us know if you have any questions!
Q: Amount of icons
It generates 15 icons at the time. Does these 15 generated icons count toward the plan or the amount of downloaded icons count toward the plan? Thanks.
Paul_design
Nov 12, 2024A: Hi egor_uk! Generated icons count toward the plan, i.e. each time you generate one icon it costs one credit. Hope this helps, let me know if you have more questions!
Share CandyIcons
Which means, on Tier_1 we can only generate 2 times each month?
Q: Commercial licence
Do I own icons and commercial licence so I could sell it off?
Paul_design
Oct 4, 2024A: Hi Wocapi! Yes, you own the icons you create and can sell them if you wish. Hope this helps!
Share CandyIcons
I couldn't find any contact details how do we contact you or support?
Hi Wocapi! We have live chat support available on our website, or you can contact us via email at hello@candyicons.com. We're happy to assist you!
Q: Icons not generating
Hey there. I'm having some trouble with Candy Icons at the moment. It goes through the process, but it doesn't actually create the icons. This has been happening for the past 48 hours, and I haven't heard back from support yet. Should I be worried about this?
Paul_design
Sep 25, 2024A: Hi Angus05! Apologies for this inconvenience, this is the first time something like this is happening. Our dev team is on it, I'll reply to you here as soon as this is fixed. You should not be worried about this, it will be resolved asap. If I may ask, through which channel did you contact our support? Thank you, I'll be in touch soon.
Share CandyIcons
Hi again Angus05! The issue has been resolved successfully and the icons are being generated as usual. Apologies again for this inconvenience. In case you encounter any issues again in the future, don't hesitate to get in touch directly at hello@candyicons.com. Thank you for your patience and understanding. Enjoy your icons!
Q: Is there no one month storage for the 40 icons that are generated and not canceled?
I cannot find where to dig up my "just now made" icons to see if any of them were the right ones. Like I think I lost my very first generation. Can I did it up somehow? If not, will you be implementing that feature soon and if so, for a month or longer storage online?
Paul_design
May 23, 2024A: Hey again P2! We're in the final implementation stages of an icon gallery, which will be made live by the end of this month. There, you will be able to see all the icons you have created since the beginning (it won't be limited to latest icons only). Until you get this feature in a few days, you can access your icons through the email links that were sent to you after each generation (please...
Share CandyIcons
Verified purchaser
Hello, is it possible to see your latest creation on the dashboard? We’re in July now