1. Do you offer Cname? 2. If I make changes on the webpage I use for knowledge base, does Charla automatically see the changes? Lets say I change prices on the page.. Will charla answer with the new prices?
A: Hello Nikos, (1) Not yet but coming this quarter, will be offered outside the LTD deal though. (2) Coming this quarter as well (website data source for the training ) https://charla.com/charla-roadmap.pdf
A: Hello, Currently only OpenAI is the one available. However please vote on DeepSeek on our features board and if it reaches our top 10 we will implement it the next few weeks. Would be great to share from a customer perspective why you would want to switch from OpenAI.
Q: Whitelabel with Previously Purchased Stacked Codes from AppSumo
I purchased 2 Stacks here for 10 Agents LTD, if I wish to Whitelabel this as Agency, and I purchase your Agency Plan from your website for $65/mo, which comes with 15 Agents, can you please include my LTD Purchased 10 Agents into this Agency Plan?
Q: Can I delete my previous chat history and address customers with their name?
Hi there, I trained my Charla chatbot on my custom knowledge base, yet every time a new question is asked to Chatbot, it gives the same response repeatedly. For second time users, the previous chat history is visible which is something I don't want. Are there any options to change that? I want my chatbot to address users with their name but I don't see any option to set name variables in Charla. Hope you'll look into this.Thanks
Thanks for responding. However, you didn't mention about the fact that why can't I address the users with their names. Please give me a step-by-step guide.
You can do that by setting a prechat form for example that asks for the user email and full name, and when the chatbot engages it will greet the user by name
Q: Cname and changes in knowledge base
Hi,
I really like what i see!
1. Do you offer Cname?
2. If I make changes on the webpage I use for knowledge base, does Charla automatically see the changes? Lets say I change prices on the page.. Will charla answer with the new prices?
Yehia
Apr 12, 2025A: Hello Nikos, (1) Not yet but coming this quarter, will be offered outside the LTD deal though. (2) Coming this quarter as well (website data source for the training ) https://charla.com/charla-roadmap.pdf
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Q: Can we byok? Deepseek and not limited to words to reply?
Yehia
Apr 12, 2025A: Hello, Currently only OpenAI is the one available. However please vote on DeepSeek on our features board and if it reaches our top 10 we will implement it the next few weeks. Would be great to share from a customer perspective why you would want to switch from OpenAI.
Share Charla
Q: Whitelabel with Previously Purchased Stacked Codes from AppSumo
I purchased 2 Stacks here for 10 Agents LTD,
if I wish to Whitelabel this as Agency, and I purchase your Agency Plan from your website for $65/mo, which comes with 15 Agents, can you please include my LTD Purchased 10 Agents into this Agency Plan?
Yehia
Apr 12, 2025A: Hello, yea sure ping us on support@charla.com to handle this
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Q: Different 'Pop-up' + 'Knolwedgebase' + 'FAQ' per website
Hi, Can I have different designs and Weidgets to display based on which website?
Yehia
Apr 11, 2025A: Hello Dwein, Yes the widget/kb/chatbot/faq settings are all per website
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Q: Can I delete my previous chat history and address customers with their name?
Hi there, I trained my Charla chatbot on my custom knowledge base, yet every time a new question is asked to Chatbot, it gives the same response repeatedly. For second time users, the previous chat history is visible which is something I don't want. Are there any options to change that? I want my chatbot to address users with their name but I don't see any option to set name variables in Charla. Hope you'll look into this.Thanks
Yehia
Apr 6, 2025A: Hi Ray, Yes but only if you are the account owner. Team members and agents can archive but not delete the conversation
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Verified purchaser
Thanks for responding. However, you didn't mention about the fact that why can't I address the users with their names. Please give me a step-by-step guide.
You can do that by setting a prechat form for example that asks for the user email and full name, and when the chatbot engages it will greet the user by name