I am limited to only block the widget from appearing on 8 urls of my site. Support told me they would help with a code to help out and never received anything.
Hello, I've purchased the deal, and I noticed that the WhatsApp integration was supposed to be live two months ago. However, my account still shows it as "Coming Soon," and the AI feature isn't working either.
Could you please explain what the issue is? Additionally, I've found it hardly possible to get in touch with your support team.
A: Hi Victor, Sorry for not getting back to you earlier. You can find a full walkthrough of the AI here https://charla.com/support/?article=13722-setting-your-chatbot. As for the WhatsApp integration it was launched a couple of months ago but we faced a new issue with Meta in the last couple of weeks and are working to resolve it. Will ping you once its live again. Sorry for the inconvenience.
Hello! 👋 I see no where to set a custom notification sound in the app. What this means is that it will automatically use the default notification sound to alert for new messages. The issue with a default notification sound is that it is shared with many other apps 🤷♀️
Can you allow us set a custom notification sound in the mobile apps as some other tools do?
A: Hello, Thanks for the feedback. Yes we are planning to release that. It will follow the same sounds available from the web and desktop version. The mobile apps will get a major update in April including the sound options. Can you also vote on it on https://charla.com/feature-requests/
Thanks! Upvoted 👍🏽 For anyone else who would like to upvote too, please go to : 👉 https://charla.com/idea/%f0%9f%93%a3-custom-notification-sound-in-mobile-apps/
Q: Shopify
I just wanted to clarify Shopify integration as i read one answer where you replied that "buy it through Shopify marketplace". Does that mean that regardless of what tier I purchase on Appsumo, I will need to pay 6USD per agent per month to use it with Shopify?
A: Hello, You can use the AppSumo deal with Shopify, but it won't be using the Charla App on Shopify marketplace. You will need to embed the code as in https://charla.com/support/?article=13509-install-using-script
The only feature you will miss is the insights on the site visitor shopping cart and contact details as in https://charla.com/shopify-live-chat-add-charla-app-to-your-site/
Thanks for the explanation. I think the key point of Shopify integration is to have customer insights, without that it would loose much of its appeal as im already running a support solution that doesn't integrate. So if I do want Shopify integration, can you confirm its possible with this deal if I also pay the extra 6USD per month? thanks
Q: How to increase pages blocked
I am limited to only block the widget from appearing on 8 urls of my site. Support told me they would help with a code to help out and never received anything.
Yehia
Mar 7, 2025A: Hello, sure you can check more details here https://charla.com/support/?article=14192-manage-pages-exclusion-inclusions
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Verified purchaser
Yes, but why is 8 the limit? How do I increase the limit without having to hire a web developer?
Good point. We just removed the limit altogether, can you try again now.
Q: Alignment in the reply.
Whatever may be the alignment I choose during reply, it shifts to right alignment, that looks very odd.
You may see this here: https://prnt.sc/S-iNcGfO5FCc
Yehia
Mar 7, 2025A: Hi Omar, we released a fix for this on the agent dashboard.Thanks for sharing.
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Q: WhatsApp integration marked as "coming soon"
Hello, I've purchased the deal, and I noticed that the WhatsApp integration was supposed to be live two months ago. However, my account still shows it as "Coming Soon," and the AI feature isn't working either.
Could you please explain what the issue is? Additionally, I've found it hardly possible to get in touch with your support team.
Yehia
Feb 25, 2025A: Hi Victor, Sorry for not getting back to you earlier. You can find a full walkthrough of the AI here https://charla.com/support/?article=13722-setting-your-chatbot. As for the WhatsApp integration it was launched a couple of months ago but we faced a new issue with Meta in the last couple of weeks and are working to resolve it. Will ping you once its live again. Sorry for the inconvenience.
Share Charla
Q: 📣 Custom Notification Sound in Mobile Apps
Hello! 👋
I see no where to set a custom notification sound in the app. What this means is that it will automatically use the default notification sound to alert for new messages. The issue with a default notification sound is that it is shared with many other apps 🤷♀️
Can you allow us set a custom notification sound in the mobile apps as some other tools do?
(And if so, how soon can we expect this?)
Thanks!
Yehia
Feb 25, 2025A: Hello, Thanks for the feedback. Yes we are planning to release that. It will follow the same sounds available from the web and desktop version. The mobile apps will get a major update in April including the sound options. Can you also vote on it on https://charla.com/feature-requests/
Share Charla
Verified purchaser
Thanks! Upvoted 👍🏽
For anyone else who would like to upvote too, please go to :
👉 https://charla.com/idea/%f0%9f%93%a3-custom-notification-sound-in-mobile-apps/
Q: Shopify
I just wanted to clarify Shopify integration as i read one answer where you replied that "buy it through Shopify marketplace". Does that mean that regardless of what tier I purchase on Appsumo, I will need to pay 6USD per agent per month to use it with Shopify?
Yehia
Feb 25, 2025A: Hello, You can use the AppSumo deal with Shopify, but it won't be using the Charla App on Shopify marketplace. You will need to embed the code as in https://charla.com/support/?article=13509-install-using-script
The only feature you will miss is the insights on the site visitor shopping cart and contact details as in https://charla.com/shopify-live-chat-add-charla-app-to-your-site/
Share Charla
Thanks for the explanation. I think the key point of Shopify integration is to have customer insights, without that it would loose much of its appeal as im already running a support solution that doesn't integrate. So if I do want Shopify integration, can you confirm its possible with this deal if I also pay the extra 6USD per month? thanks