Charla Reviews

To buy with your eyes closed, especially at this price and with these limitations and with these functions !

This is super awesome! he interface is intuitive and it really helps that you can train AI. I find it attractive on the website, as people tend to be lazy and this way you can give them bite-size options to explore. :) Keep going!

I tested out with about 3 codes initially and then decided to go all in. Its really easy to use, I've only had a couple of issues and the support team have been superb!

What I liked:
Love the design of the chatbot and a lot of the features it has. One thing on my wishlist would have been a box where you have to leave your email adres, before you leave a message when support is closed.

What I don't like:
Support is practically non-existent. They say 24 hours, but I've responded to an email I finally received after a couple of days and I'm still waiting almost a week for a response on that. Every time I go to the website nobody is around in the Charly chatbot. The ios app is buggy, does not refresh immediately and the enter button does either not respond, or is very laggy. The last one makes the chatbox unusable for my business.

I really hope they fix these problems.

A Promising Start, But Needs Significant Improvement and work:

While this app shows potential, it's currently far from being a viable replacement for established premium chat apps. Key issues include:
* Notification Reliability: The notification system is unreliable, particularly on mobile devices and browsers. This hinders real-time communication and timely responses.
* Message Delivery: Messages often fail to deliver, leading to communication breakdowns and frustration on mobile.
* Mobile App Functionality: The mobile app is currently unstable and lacks essential features, making it difficult to use on-the-go.
* Error Handling: The app frequently encounters errors, such as retrieving errors, further disrupting the user experience. The mobile app is simple DOES NOT WORK.

To improve, the developers should prioritize fixing these fundamental issues and focus on delivering a reliable and efficient messaging experience across all platforms.

There is no custom domain with app unlike other LTDs.

The messager sometimes does not show the agent avatar. Fail to look it and displays a broken image.

You can not embed the app as an ifram. You are limited to the bubble integration (again unlike the other LTDs).

*Customizing options of the messenger is limited.

*You can not copy past and image in the chat.

Overall it essential or basic features expected in a chat app.

I recommended the “Any Chat” LTD in AppSumo which has very desirable price like this app but with Tom of features and a professional 100% white label, fully functional mobile app with Apple Watch notifications, email notifications, rich features such as allowing the user to capture the screen as screenshot within the messenger and many more.

Back to this app. The low reasonable price is appreciated but the app is not ready as a premium or an LTD.

I gave it 2 trials for 2 months. But it simply did not deliver its job: to chat with visitors, leads and provide support.

The app has a long way to go.