I’m very interested in purchasing Tier 3 to fully utilize the white-label features. However, while testing the platform, I encountered several issues that significantly impact the white-label experience:
1. **Integration Visibility Issue**: When adding a new member to a specific bot, they should only see their own integrations. However, when they try to integrate with platforms like WhatsApp or Instagram, they also see other clients' pages and integrations, displaying the bot name and platform names from unrelated accounts.
2. **Members & Permissions Issue**: In the "Settings" > "Members & Permissions" section, members can see other clients' users and email addresses, which should not be visible outside their own workspace.
3. **Referral Program Visibility**: In the profile section, there is a "Referrals" tab that allows users to generate a referral link. The problem is that this link redirects them to the original platform’s page instead of my custom domain, which defeats the purpose of the white-label feature.
4 Branding & Domain Issues: Even after configuring a custom domain, various parts of the platform still display the original "Genie" branding. For example, in the bot settings under "Domain," images still link show the CxGenie pic instead of showing a neutral or customizable option that aligns with my brand.
These issues compromise the integrity of the white-label experience, making it difficult to present the service as fully independent. I’d love to move forward with Tier 3, but I hope these concerns can be addressed to ensure a seamless, professional white-label solution.
Would appreciate any insights or updates on whether these issues are being resolved. Thank you!
Q: social media chats ,stack codes and conversations i bought the tier 1 to test things.
1. if i buy the tier 3 alongside the tier 1 i already own , can it be stacked together and what features or counts do i get under that?
2. i added my facebook account that has quite a number of business pages under the bot i created, but i only added the bot to one of the pages i want it to function in, but i realise that if any messages come into my other pages it still shows up here and just out of curiosity i replied it then it disappeared after the conversation ended , but the ones for the original page i added were still showing, so how do i limit it to only receive messages from the page i added alone? 3. how do you count conversations ? 4. can i have multiple work space under the same plan i buy here? 5. i am seeing 3940 contacts , why is it fetching and showing all contacts from all my pages
A: Hi Strategix! Thanks for your concern! The character is not limit in FAQ section however in FAQ section the content should be concise, and the article is limit for 20k characters. How great it is right? Hope you have a great time with CX Genie
A: Hello there, thanks for reaching out! At the moment, we support the following AI models: Chat GPT-4, Gemini 1.5, and Claude 3.5. We really appreciate you bringing up this suggestion! We'll definitely look into it, and hopefully, DeepSeek will be part of our future updates.
I have about two strategies available for user to review and select. I would load each with a description and I want the chat to respond with 1 or 3 or 5 strategies to select from based upon their input, whether via inquiry or by user selected from a check box list. The results would be ranked by the best, most viable strategy first.
For example, they would say, or use a checklist, would ask the client questions, then present a list of mental models for evaluation - directly tailored to their need.
A: Hi, thanks for your concern! Our Workflow function would meet your exễpctation. You can set a set of options for customers to pick set if else condition for some cases that need priority, you can also set up variable for customer input with Form-builder ( an add-on which you can use to create variable and use it in workflow ). If you need further information or assistance you can directly find...
Q: Issues with White Label Tier 3
I’m very interested in purchasing Tier 3 to fully utilize the white-label features. However, while testing the platform, I encountered several issues that significantly impact the white-label experience:
1. **Integration Visibility Issue**: When adding a new member to a specific bot, they should only see their own integrations. However, when they try to integrate with platforms like WhatsApp or Instagram, they also see other clients' pages and integrations, displaying the bot name and platform names from unrelated accounts.
2. **Members & Permissions Issue**: In the "Settings" > "Members & Permissions" section, members can see other clients' users and email addresses, which should not be visible outside their own workspace.
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3. **Referral Program Visibility**: In the profile section, there is a "Referrals" tab that allows users to generate a referral link. The problem is that this link redirects them to the original platform’s page instead of my custom domain, which defeats the purpose of the white-label feature.
4 Branding & Domain Issues: Even after configuring a custom domain, various parts of the platform still display the original "Genie" branding. For example, in the bot settings under "Domain," images still link show the CxGenie pic instead of showing a neutral or customizable option that aligns with my brand.
These issues compromise the integrity of the white-label experience, making it difficult to present the service as fully independent. I’d love to move forward with Tier 3, but I hope these concerns can be addressed to ensure a seamless, professional white-label solution.
Would appreciate any insights or updates on whether these issues are being resolved. Thank you!
Q: social media chats ,stack codes and conversations i bought the tier 1 to test things.
1. if i buy the tier 3 alongside the tier 1 i already own , can it be stacked together and what features or counts do i get under that?
2. i added my facebook account that has quite a number of business pages under the bot i created, but i only added the bot to one of the pages i want it to function in, but i realise that if any messages come into my other pages it still shows up here and just out of curiosity i replied it then it disappeared after the conversation ended , but the ones for the original page i added were still showing, so how do i limit it to only receive messages from the page i added alone?
3. how do you count conversations ?
4. can i have multiple work space under the same plan i buy here?
5. i am seeing 3940 contacts , why is it fetching and showing all contacts from all my pages
Share CX Genie
Q: character limit
What is the character limit for training chatbot with data source?
Shawn_CXGenie
Jan 30, 2025A: Hi Strategix! Thanks for your concern!
The character is not limit in FAQ section however in FAQ section the content should be concise, and the article is limit for 20k characters. How great it is right? Hope you have a great time with CX Genie
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Q: Deepseek Bring your own API key
Is it possible to connect DeepSeek api with CX genie?
Will_CXGenie
Jan 29, 2025A: Hello there, thanks for reaching out! At the moment, we support the following AI models: Chat GPT-4, Gemini 1.5, and Claude 3.5.
We really appreciate you bringing up this suggestion! We'll definitely look into it, and hopefully, DeepSeek will be part of our future updates.
Share CX Genie
Q: Multi variable ranked analysis
I have about two strategies available for user to review and select. I would load each with a description and I want the chat to respond with 1 or 3 or 5 strategies to select from based upon their input, whether via inquiry or by user selected from a check box list. The results would be ranked by the best, most viable strategy first.
For example, they would say, or use a checklist, would ask the client questions, then present a list of mental models for evaluation - directly tailored to their need.
Can you do this?
Shawn_CXGenie
Jan 29, 2025A: Hi, thanks for your concern! Our Workflow function would meet your exễpctation. You can set a set of options for customers to pick set if else condition for some cases that need priority, you can also set up variable for customer input with Form-builder ( an add-on which you can use to create variable and use it in workflow ). If you need further information or assistance you can directly find...
Share CX Genie