HI, Our developer was looking at your app and complained that he can not create a new Audience with your API, is that right? Our use case involves integration with another software where we will have to create new audiences via API and then manage subscribers in there... Is that right? That you can not create audiences through your API? If so, then can is that something you can do for us? Create that API?
That is correct, creating an audience with the API is not an available option, we removed it in the new API update and audience can only be created using the UI.
We use this approach to prevent customers from using the product for purposes that are against our terms, for example configuring the API to create a new audience for every agency client, which is prohibited.
What's the normal open rates for your emails? Are emails going out from your email servers and accounts? Or do we (or can we) connect our own email accounts to your system to handle outgoing emails?
A: Hi there, Sorry for the delay, no notification was arrived for this question until manually checked.
Our open rates differ from user to user, and open rates are no longer a valid metric for email marketing due to email clients pre-loading images, it disrupts the tracking pixel, so it is hard to rely on opens.
As for the second part, we handle all emails with our servers, the only thing you...
Dynosend is designed as a customer engagement platform rather than a traditional email marketing tool. Most of our customers integrate it with their own software via API and already have consent from their contacts. However, some users outside our ideal customer profile (ICP) use Dynosend for email marketing. In those cases, they can enable double opt-in to ensure compliance...
Hi Yacef, I've explored the application and noticed the effort put into Dynosend. Despite the mixed reviews, I'm interested! Kindly clarify a few more points:
1. Multiple Web Forms for Single Audience? Not seen it on the App. 2. Updating Custom Fields of existing contact via Forms? 3. Resubscription of Unsubscribed Contacts via web Form? 4. May the unsubscribe scope be restricted to audience / domain / workspace? 5. A/B Testing? 6. Updating a template reflected in all future emails? 7. Snippets/Global Text? 8. Email Scheduling for optimal delivery times? 9. May an automation "move" contacts into a different automation? 10. Automation Triggered by Page Visits (WordPress plugin)? 12. Webhooks for HTML forms or not integrated Apps? 13. Downloadable Stats Reports? 14. Team Limited Access to workspace? 15. Team Activity Tracking?
A: Hi there, Thank you for your interest in Dynosend and for taking the time to explore the application! I’m happy to clarify your questions:
1- Currently, each audience has one web form. However, this is set to change in Q2 of this year, allowing multiple web forms to be created per audience.
2- Yes, submitting the web form again will update the existing custom field data for that contact. You...
Hi Yacef, thanks! A couple of details for further clarification:
6. Example: changing the footer of a template, will all emails built on that template have the new footer from then on? 9. Ex: John is receiving a prospect-sequence (autom1). John buys a product. A Tag is changed. Does he exit the autom1 and go to customer-seq. (autom2)? 11. webhooks: urgent-necessary, though pabbly, might help!
Hello again, I'll be happy to answer your questions.
6- Editing a template from the template manager will not change the current configured emails or campaigns since they copy the content of that template before configuration. If you need to, you can simply make the changes, head to each campaign, click to change the template, and select it again, this will copy the new changes.
9- You can achieve this approach by having 2 automations, one with a specific trigger of your liking and add a tagging action to tag customers who made a purchase, and a second automation that gets triggered with a tag trigger checking for that specific tag. There is no need to exit contacts from the automation, what only matters is they get tagged, but you can still exit them if you want to.
11- The pabbly integration is currently in development, it is taking a bit longer than expected because their system does not fully align with Dynosend's features, but it is coming soon.
Let me know if you have any more questions, Thank you very much.
Q: White brand
The plan includes being able to remove the Dynosend logo. Send emails without the logo brand?
Share Dynosend
Q: Can we create an Audience using the API?
HI, Our developer was looking at your app and complained that he can not create a new Audience with your API, is that right? Our use case involves integration with another software where we will have to create new audiences via API and then manage subscribers in there... Is that right? That you can not create audiences through your API? If so, then can is that something you can do for us? Create that API?
Idir_Dynosend
Jan 14, 2025A: Hello,
That is correct, creating an audience with the API is not an available option, we removed it in the new API update and audience can only be created using the UI.
We use this approach to prevent customers from using the product for purposes that are against our terms, for example configuring the API to create a new audience for every agency client, which is prohibited.
Thank you for...
Share Dynosend
Q: Questions
What's the normal open rates for your emails?
Are emails going out from your email servers and accounts? Or do we (or can we) connect our own email accounts to your system to handle outgoing emails?
Idir_Dynosend
Jan 12, 2025A: Hi there,
Sorry for the delay, no notification was arrived for this question until manually checked.
Our open rates differ from user to user, and open rates are no longer a valid metric for email marketing due to email clients pre-loading images, it disrupts the tracking pixel, so it is hard to rely on opens.
As for the second part, we handle all emails with our servers, the only thing you...
Share Dynosend
Q: How do you maintain your sender reputation if you're not requiring double opt-in?
I'm asking because of we decide to use your service for actual business emails, then I don't want my emails to go into Spam. Let me know. Thanks.
Idir_Dynosend
Jan 10, 2025A: Hello,
Dynosend is designed as a customer engagement platform rather than a traditional email marketing tool. Most of our customers integrate it with their own software via API and already have consent from their contacts. However, some users outside our ideal customer profile (ICP) use Dynosend for email marketing. In those cases, they can enable double opt-in to ensure compliance...
Share Dynosend
Q: Clarification on Features and roadmap
Hi Yacef,
I've explored the application and noticed the effort put into Dynosend. Despite the mixed reviews, I'm interested! Kindly clarify a few more points:
1. Multiple Web Forms for Single Audience? Not seen it on the App.
2. Updating Custom Fields of existing contact via Forms?
3. Resubscription of Unsubscribed Contacts via web Form?
4. May the unsubscribe scope be restricted to audience / domain / workspace?
5. A/B Testing?
6. Updating a template reflected in all future emails?
7. Snippets/Global Text?
8. Email Scheduling for optimal delivery times?
9. May an automation "move" contacts into a different automation?
10. Automation Triggered by Page Visits (WordPress plugin)?
12. Webhooks for HTML forms or not integrated Apps?
13. Downloadable Stats Reports?
14. Team Limited Access to workspace?
15. Team Activity Tracking?
🙏
Fra
Idir_Dynosend
Jan 6, 2025A: Hi there,
Thank you for your interest in Dynosend and for taking the time to explore the application! I’m happy to clarify your questions:
1- Currently, each audience has one web form. However, this is set to change in Q2 of this year, allowing multiple web forms to be created per audience.
2- Yes, submitting the web form again will update the existing custom field data for that contact. You...
Share Dynosend
Hi Yacef,
thanks! A couple of details for further clarification:
6. Example: changing the footer of a template, will all emails built on that template have the new footer from then on?
9. Ex: John is receiving a prospect-sequence (autom1). John buys a product. A Tag is changed. Does he exit the autom1 and go to customer-seq. (autom2)?
11. webhooks: urgent-necessary, though pabbly, might help!
Verified purchaser
Hello again,
I'll be happy to answer your questions.
6- Editing a template from the template manager will not change the current configured emails or campaigns since they copy the content of that template before configuration. If you need to, you can simply make the changes, head to each campaign, click to change the template, and select it again, this will copy the new changes.
Verified purchaser
9- You can achieve this approach by having 2 automations, one with a specific trigger of your liking and add a tagging action to tag customers who made a purchase, and a second automation that gets triggered with a tag trigger checking for that specific tag. There is no need to exit contacts from the automation, what only matters is they get tagged, but you can still exit them if you want to.
Verified purchaser
11- The pabbly integration is currently in development, it is taking a bit longer than expected because their system does not fully align with Dynosend's features, but it is coming soon.
Let me know if you have any more questions,
Thank you very much.