Emailit Questions

Showing 1 - 20 of 384 questions

Q: Stack up from the previous deal

In the last deal, I purchased a Tier 5 plan. Could I buy another Tier 5 plan in this deal on top of my existing one to increase the total sends per month to 2 million? Thanks!

hello609Mar 8, 2025
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Founder Team
George_Dragit

George_Dragit

Mar 8, 2025

A: Hi there,

It is still the same deal. You cant stack multiple Tier 5, but you can have two workspaces with Tier 5 each.

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Q: Do you have videos or user documentation on how to use?I'm having trouble uploading our subscribers

siv2Mar 8, 2025
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Founder Team
George_Dragit

George_Dragit

Mar 8, 2025

A: Hi there,

We do not have videos at this time, but feel free to join our discord https://discord.emailit.con if you need any help.

If you have issues with subscriber import, I would recommend uploading smaller files (1-2k at a time) and make sure all emails have correct format.

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Q: I have updated the DKIM on the email domain inspite of that its shoing invalid. How Can i rectify that

anitha3Mar 7, 2025
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Founder Team
George_Dragit

George_Dragit

Mar 7, 2025

A: Hi there,

When adding DNS records, it usually takes minutes to verify when clicked on "Check DNS", but once you have it incorrect and update the value, it needs to wait for your DNS record TTL to clear its cache, which can take up to 24-48hours. Feel free to stop by our discord https://discord.emailit.com or write us to support@emailit.com if you need further assistance.

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Q: How to Upgrade to Tier 3

Hi, I have bought the tier 1 and want to upgrade to Tier 3 , how can I do it as your pricing is completely different.

acf4b5171d674ea59d0527a05f7cf652Mar 7, 2025
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Founder Team
George_Dragit

George_Dragit

Mar 7, 2025

A: Hi there,

You can upgrade here on AppSumo, open the license and click on upgrade.

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Q: What are email credits and what is the max we can send per day in each tier? are options unlimited contacts?

siv2Mar 5, 2025
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Founder Team
George_Dragit

George_Dragit

Mar 6, 2025

A: Hi there,

Email credits are our normal pricing, so to send more emails than within the license in the month you would need email credits.

There is no contact limit. Daily limit is based on your rate limit which starts on 1k/h and can be increased once you send 10k emails, or even lifted when you send 100k+ emails and approved.

It usually depends on your sending stats. As long as you...

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