4.3
Taco ratings
JustReview - Plus exclusive is praised for its user-friendly interface, review consolidation, and responsive support. However, some users have encountered difficulties with limited customization options and slow development. Despite this, with a 4.3 overall rating and a 60-day money-back guarantee, it's worth considering for those in need of a review management solution.
AI-powered summary of customer reviews
Verified purchaser
Has potential, but disappointing experience
Has potential, but it currently doesn't suit the needs of our business.
Specifically, I would like to be able to remove the customer's last name in Just Review Testimonials for privacy reasons, but it doesn't appear possible to do that. I have contacted their support team to see if this feature is available or coming soon, but haven't heard anything from them after multiple attempts.
Mateusz_JustReview
Aug 11, 2024Andy, I replay you buy chat, it is possible but you need to hide the user name using CSS on your side using this line: .justreview-testimonials__author{ display:none; }
Verified purchaser
Google play is advertised but not there
Google play is not a connector but advertised. UI/UX is not good. I wanted this to work so bad, but it just isn't there and development happens at a snails pace by the changelog.
Mateusz_JustReview
Aug 11, 2024Thank you for your candid feedback. I'd like to address each of your points:
Google Play integration:
You are absolutely correct - this was our mistake in communication. We indeed don't have a Google Play integrator yet, despite it being erroneously advertised. We sincerely apologize for this error and for misleading you. We will immediately correct this information in our marketing...
Verified purchaser
I REALLY want to love it, but... I've been waiting MORE THAN A YEAR for my Etsy connector to work.
I set this product up after purchasing and loved that I could connect it to my existing Etsy store reviews and then also capture new reviews and have it all in one place (though the review capture form in Justreview is ugly AF and requires a lot of CSS to make it useful - wish it was just a basic form that we could then style instead of all the extra JustReview stuff that comes with it). First day linked it all up to my Etsy store and it was working - great.
Then a few months later (April 2023) my Etsy reviews just stopped coming through. I took it up with the JR team over chat. They said I had to reconnect my Etsy store (a change in the Etsy API apparently). Okay cool, whatever. Re-connected.
It never recovered.
I have been asking for months and now they just don't even reply.
I got a smattering of replies over the past year from the devs about how they were "working on it". Finally in June 2024 I got a message saying they'd fixed it. They haven't. I have 5800 Etsy reviews. Half of them load in the JustReview back end but NONE of them present on the front end... meaning the only reviews I can show on my website are the handful of reviews I've received through JustReview directly.
I thought maybe it was Etsy's API still so I signed up for a competitor. It worked, instantly, and pulled through all my reviews. So it's JRs problem.
VERY DISSATISFIED AT THIS POINT - SEEMS LIKE ABANDONWARE.
Mateusz_JustReview
Aug 11, 2024Thank you for bringing this to our attention. We sincerely apologize for the prolonged issues you've experienced with the Etsy integration and the lack of satisfactory communication from our end. We understand how crucial Etsy reviews are for your business, and we've taken your feedback very seriously.
I'm pleased to inform you that we have successfully resolved the Etsy integration issue. The...
Verified purchaser
Decent product but loathe the brand limitation
For a T3 buyer, being locked to a single brand is crazy.
Read the questions and reviews - countless others have the same gripe. Dev should focus on fixing this.
Dev talks about how it's not built for 'agencies' and pushes the affiliate program.
I'm not an agency. I'm an entrepreneur. I have multiple businesses. I just want a dashboard to manage them all and employ the product across my brands and companies.
Refunding for this reason.
It's a decent product otherwise, but it's unusable this way.
Mateusz_JustReview
Jun 25, 2024Thank you for your feedback. We understand your frustration with the brand limitation for T3 buyers. Your concerns, along with those of others, have been heard and we are actively exploring solutions to better accommodate entrepreneurs with multiple businesses.
Our intention in discussing the affiliate program and clarifying the product’s design is to provide transparency and offer alternative...
Verified purchaser
Getting error when trying to create a connector. No response from support to multiple email
I'm on the unlimited plan, yet I'm getting an error when trying to connect the connector to reviews. I tried multiple times and from different browsers. Same error. I also contacted support about this but have yet to receive a reply.
This leaves much to be desired.
Mateusz_JustReview
Jun 5, 2024Dear User,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced while trying to create a connector and for the delay in our support response.
We are pleased to inform you that we have resolved all issues related to connections. The errors you encountered were due to recent changes made by our providers, which have now been fully addressed.
We appreciate your...