1. Just wondering if there is a chanse you will add more views ? (it will boost your product, because we as an agency can then use it). Think something was mention several weeks ago also a change about more heat maps.
I notice that TruConversion is back and they have 7.5m views/month in there new unlimited plan...heat map also works.
I am desperately trying to get some support. Heatmap produces the error "Forbidden." The only means of support is chat, which has worked only once. And then, I asked if the discussion could be continued by email. I provided my email during the chat but never heard back. HOW DO YOU SUPPORT YOUR PRODUCT? To this point, I have been patient and have tried to avoid going public, but now I've been backed into a corner, and see no other alternative for contacting you, other than to post publically here.
We’ve been responding to your inquiries and confirmed that Heatmaps 2.0 is working. Some site providers are experiencing access issues, and we're actively working to resolve this. The chat tool should send follow-up emails, so we’ll check why you didn’t receive one.
All my clients access all their account details from my client portal I offer them. Currently, I have datastudio/looker dashboards embedded into each client portal. If I switch to your platform can I embed the report into each clients page? Additionally can you make it so it's publicly viewable so each client doesn't have to login to view the embedded report?
Q: Any chanse adding more views?
Hi
1. Just wondering if there is a chanse you will add more views ?
(it will boost your product, because we as an agency can then use it).
Think something was mention several weeks ago also a change about more heat maps.
I notice that TruConversion is back and they have 7.5m views/month in there new unlimited plan...heat map also works.
Q: How in the World Do I get Support?
I am desperately trying to get some support. Heatmap produces the error "Forbidden." The only means of support is chat, which has worked only once. And then, I asked if the discussion could be continued by email. I provided my email during the chat but never heard back. HOW DO YOU SUPPORT YOUR PRODUCT? To this point, I have been patient and have tried to avoid going public, but now I've been backed into a corner, and see no other alternative for contacting you, other than to post publically here.
Jashan_SiteBehaviour
Edited Oct 31, 2024A: Hi Lan,
We’ve been responding to your inquiries and confirmed that Heatmaps 2.0 is working. Some site providers are experiencing access issues, and we're actively working to resolve this. The chat tool should send follow-up emails, so we’ll check why you didn’t receive one.
Thank you for your patience,
Jashan
Q: Embed Reports
All my clients access all their account details from my client portal I offer them. Currently, I have datastudio/looker dashboards embedded into each client portal. If I switch to your platform can I embed the report into each clients page? Additionally can you make it so it's publicly viewable so each client doesn't have to login to view the embedded report?
Q: Compare to Plausible and Fathom Analytics
Did you compare to Plausible and Fathom Analytics?
Q: Is there going to be a new Tier? If so, when?
I believe it was mentioned earlier that you were considering another Tier. If so, when will this be added?
Just trying to have all options laid out in front of me before making a purchase decision. Thanks.