4.6
Taco ratings
'SMS-iT CRM is highly regarded for its extensive features, outstanding customer support, and smooth integration of SMS, email, and social media for lead generation. While a few users have reported encountering occasional bugs and speed issues, the general consensus remains positive. With a 4.6 rating and a 60-day money-back guarantee, SMS-iT CRM is a compelling choice for individuals in search of a robust marketing and sales CRM. Give it a try and witness the value it delivers for lead generation across various channels.'
AI-powered summary of customer reviews
Verified purchaser
Garbage- so many bugs
Facebook integration data was deleted somehow after logging in one time, contacts unable to be added to pipelines, google calendar integration not working. Tons of bugs to the point where it was unusable. The only nice thing was tech support.
Henry_SMSiT
Sep 9, 2024Thank you for your feedback and for highlighting your concerns. We understand how frustrating this experience must have been, and we want to clarify a few points that might help resolve these issues.
First, our Facebook integration doesn't delete data but requires users to add a new Facebook account when revisiting the integration. Once added, you can view and edit the account details under your...
Verified purchaser
I gave it a try and refund it
Got the tier 2, just to find out how limited you are in the platform because you have no access to 80% of the platform, so in my view, the cost does not reflect the service. I've got another service that does the same thing but on a more well-polished android app, for a fraction of the cost (I won't give the name because I don't want to advertise.) The UI/UX in the platform is mediocre and that's the nicest way I can describe it. In the end, this "CRM" is not for me!
SMSiT_DevTeam
Jul 18, 2024Thank you for your feedback. It seems like the limitations of the features available in your current plan have significantly impacted your experience with our platform. We understand your concerns regarding the cost relative to the services provided and appreciate your honest assessment of the UI/UX.
While we strive to offer a variety of features across different plans, we acknowledge that this...
Verified purchaser
Could be a good product if it was secure ....
This tool looked like a good crm it was not the for the case of having your account hacked and used by someone from another country hence could not trust smsit and use the capabilities myself. I of course cannot really trust the product for my customers privacy. I now keep getting unexplained login emails sending 2fa codes when I have not even logged in, for sure someone is. Reported to customer service and they do nothing and it keeps happening. I would not recommend this product to anyone just because of the privacy of your data and really bad customer service especially from Viviana. Please note, to be upfront which they should be, most of the reviews have been provided for increase in credit or something else at the time. This explains why they have so many good ones on their products. If you are looking for a saas to send text with webhook and api, I have found a ltd one for $35.
SMSiT_DevTeam
Jul 15, 2024Thank you for your review.
Unfortunately, your review statements are false, so we won't be able to address your concerns.
It is also unfair to leave such a review where it is clear that your true intention is to promote another LTD for $15.
Thank you.
Verified purchaser
no funciona
es super complicado, lento, solo está en inglés y creo que prometia mucho mas de lo que es.
SMSiT_DevTeam
Jul 18, 2024Thank you for your message.
We understand that SMS-iT CRM is very sophisticated with tons of advanced features, thus, it can be overwhelming at first glance, which is why we created a super easy-to-follow training section and also have video meetings for onboarding, configuration, and demo calls.
For assistance with configuring and using SMS-iT CRM, please visit our Training Section -...
Verified purchaser
Getting better and good customer service follow up
Good platform and getting better along the way. Looking forward to the calling feature for sim cards options. It allows for people to buy a SIM card from certain phone providers which saves you a lot of money, It’s going to be great when that goes live so my team can make calls to our clients.
SMSiT_DevTeam
Jul 17, 2024Thank you for your positive feedback! We're glad to hear that you're finding the platform beneficial and that you're pleased with our customer service follow-up.
We're excited about the upcoming calling feature for SIM card options as well. We believe it will provide significant savings and enhance the way your team connects with clients. Stay tuned for its launch, and please feel free to reach...