Snapcut Questions

Showing 1 - 20 of 40 questions

Q: Regarding Credit

If we encounter an error or the video is not supported, will the credit be consumed or credited back to our account? I noticed that when I encountered an error with the video, it consumed my credits. Can you clarify this? By the way, I'm using a trial account.

StrongholdDec 21, 2024
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Founder Team
trungnx26

trungnx26

Dec 21, 2024

A: Hi, the credits will be added back to your profile after 24 hours. Could you check again? We do not charge credits if the task fails.

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Q: Custom branding and workspaces

As a social media marketer, I work with multiple clients, each with their own unique branding. Is custom branding with colors and fonts possible? And how many workspaces are available per tier? Is it possible to create a separate workspace for each client? 🤔

Mark_SaldenPLUSDec 20, 2024
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Q: Tamil language not added

Looking for tamil language to chekout our video quality to get top tear

thanks

celibacyPLUSDec 20, 2024
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Founder Team
Khanh_Snapcut

Khanh_Snapcut

Dec 20, 2024

A: Dear celibacy,

We support 34 languages, including: Bulgarian, Catalan, Chinese (Mandarin, Simplified), Chinese (Mandarin, Traditional), Czech, Danish, Dutch, English, Estonian, Finnish, Flemish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish,...

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Q: Download reframed without subtitles?

Is this feature present?

kunaljainPLUSDec 18, 2024
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Founder Team
Khanh_Snapcut

Khanh_Snapcut

Dec 19, 2024

A: Hi kunaljain,

Yes, you can do it by heading over to the left side bar > CC > Toggle off the "Captions".

Thank you, and wish you a great day ahead!

Best,
Khanh, Co-founder @ Snapcut

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Q: How to Fix Transcript Errors in Italian?

First of all, I’d like to share how happy I am with your tool—this is my first experience using it, and it’s been great! The ability to create Shorts from YouTube videos has been a real time saver.

One suggestion for improvement: it would be amazing to have direct integration with social media platforms, along with a built-in content calendar for scheduling posts.

I also have a question: when editing transcripts in Italian, I noticed some misspelled words. How can I correct them?

Thanks

navid7PLUSDec 18, 2024
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Founder Team
trungnx26

trungnx26

Dec 18, 2024

A: Hi, thank you for your kind words! Regarding your questions:

1. Social Media Scheduling and Posting: This feature is currently under development. We expect to release it by early Q1 next year, either in January or February.

2. Fixing Captions: For a specific short video version, click the "Edit" button located under the video's thumbnail. This will take you to the editing page for that video....

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