Is there a way to send an email to the clients when the ticket is answered? If the answer to that mail, would the answer pop on the ticket system also?
What about non-English sites/customers. I'm in Quebec and often need French, if not bilingual, sites/interface and don't want to have mixed French and English on the same page/site (i.e. I want to have French only on the French site and English only on the English site... but I often see plugins allowing you to translate some stuff, but still have buttons, for example, in English and not translatable...).
Thank you for reaching out and sharing your concern. We completely understand the importance of having a fully translated interface, especially for non-English sites like yours in Quebec.
Don't worry; our team is actively working on improving this, and while recent updates have made significant changes, some text may still not be fully translatable.
Hi. I have 5 products. Do I need to add your plugin to all 5 websites or can I have 1 website that handles all products in the samne view ? I dont want to login to different websites all the time
Thank you so much for reaching out to us with your valuable questions.
Currently, Support Genix doesn't have a "Live Chat" feature, but we have plans to implement this functionality in the future. It depends on the demand and feedback from our valued users like you.
As for the knowledge base feature, while Support Genix doesn't offer this natively, it seamlessly...
Q: Email notifications
Is there a way to send an email to the clients when the ticket is answered?
If the answer to that mail, would the answer pop on the ticket system also?
Tarek_SupportGenix
Edited Mar 5, 2025A: 1. Yes, Support Genix can automatically send an email notification to clients when a support agent answers their ticket. To enable this feature:
2. Yes, but only if email piping is enabled.
How Email Piping Works:
If a client replies to the email notification, the system can fetch that email and attach the response to the corresponding ticket.
Check: https://supportgenix.com/docs/
Share Support Genix
Q: Other languages
What about non-English sites/customers. I'm in Quebec and often need French, if not bilingual, sites/interface and don't want to have mixed French and English on the same page/site (i.e. I want to have French only on the French site and English only on the English site... but I often see plugins allowing you to translate some stuff, but still have buttons, for example, in English and not translatable...).
Tarek_SupportGenix
Feb 16, 2025A: Hello there,
Thank you for reaching out and sharing your concern. We completely understand the importance of having a fully translated interface, especially for non-English sites like yours in Quebec.
Don't worry; our team is actively working on improving this, and while recent updates have made significant changes, some text may still not be fully translatable.
In future updates, we will...
Share Support Genix
Q: Can I buy Tier 1 today and upgrade later to another Tier if I need
Can I buy Tier 1 today and upgrade later to another Tier if I need, or only as long as AppSumo deal is active ?
Tarek_SupportGenix
Jan 8, 2025A: Hi there,
Thank you very much for your interest in Support Genix 😊
To answer your question: yes, you can absolutely buy Tier 1 first and upgrade to Tier 2 later.
Please note that the tiered pricing is exclusive to this AppSumo deal, so you'll have the opportunity to upgrade as long as the deal is active.
I hope this clarifies things. If you have any further questions, please don't hesitate...
Share Support Genix
Q: Multiple Websites in same account
Hi.
I have 5 products. Do I need to add your plugin to all 5 websites or can I have 1 website that handles all products in the samne view ?
I dont want to login to different websites all the time
Tarek_SupportGenix
Jan 6, 2025A: Hi there,
Thank you so much for reaching out with your question 😊
Yes, Support Genix allows you to create a centralized support system. It allows you to manage tickets from multiple websites in one place.
As far as I can understand, you are managing 5 products from 5 different websites, right?
If that’s the case, could you please clarify one thing to help us better understand your...
Share Support Genix
Verified purchaser
Great. No its not via Woo, its just general support with Email piping and tickets that I need. I just need a central place to login in and do that.
Do I decide myself which domain of the 5 should be used as a general ticket system or can it be placed on a 6th. domain ?
You may follow this article
https://supportgenix.com/doc/how-to-manage-tickets-for-multiple-websites/
Q: Live Chat and Knowledge Base
Hello
Do you have Live Chat and Knowledge Base features?
Kind Regards
Tarek_SupportGenix
Dec 24, 2024A: Hello Mohamed Nour,
Thank you so much for reaching out to us with your valuable questions.
Currently, Support Genix doesn't have a "Live Chat" feature, but we have plans to implement this functionality in the future. It depends on the demand and feedback from our valued users like you.
As for the knowledge base feature, while Support Genix doesn't offer this natively, it seamlessly...
Share Support Genix