A: Hello Gilmezai, yes, we do. Here for you: https://www.nablamind.com/support-center/website-list You can also check more details on our website nablamind.com. Vimeo is supported. As the supported sites may change from time to time, the list is not always updated. It may happen that some listed sites are not supported. Let me know if you have other questions. I would love to help.
Hello Gilmezai, yes, we do. Here for you: https://www.nablamind.com/support-center/website-list You can also check more details on our website nablamind.com. Vimeo is supported. As the supported sites may change from time to time, the list is not always updated. It may happen that some listed sites are not supported. Let me know if you have other questions. I would love to help.
Q: Does it work when a website requires logging in to watch videos?
A: Hello, this depends. It supports some websites that require login like Facebook and Instagram. Most course sites are not supported yet. You can get the Free version to have a try with the Private feature.
Hello, this depends. It supports some websites that require login like Facebook and Instagram. Most course sites are not supported yet. You can get the Free version to have a try with the Private feature.
Q: Logout
How do I logout? Can't find it. If it's not there, hope there's a fix to be implemented really soon. No app should make the logout into an impossibility for a user.
SurFast Video Downloader does not have an account system and doesn't require a login. Which account would you like to log out from? For technical inquiries, please contact support@nablamind.com with additional details and screenshots if possible.
If I'm purchasing multiple licenses, I should be able to logout and login between them, no? If it's not a login system, that's ok, but should be able to remove a license and setup another.
Hello! Each code you purchase from AppSumo allows you to unlock the Pro version of the software on two computers. No account setup is required for this process.
If a code is used on two PCs, you can't use it on the third PC without resetting. In this case, you need to contact us to reset it.
If you buy two codes, you can use the tool on four computers.
Also, there is way to turn the Pro version to Free to use another license code, but this is meaningless. You can turn the software to Free by deleting the vd.db file, which will erase the download records, not the file, in the Finished tab. If you need, I can share the path.
Q: Auto Detect Copied Link feature
Additional feature suggestion: - Auto Detect Copied Link: Desktop Notification + Click to download
This activates when for example I select a youtube link or playlist from the web browser. It detects its a copied text with https://www.youtube.com/*, https://youtu.be/*, https://vimeo.com/*, etc, and shows a notification as a clickable button to start the download.
A: Hello, thanks for your suggestion. I have also proposed the feature of automatically pasting media links from the clipboard. As for your suggestion, it seems that it would require the software to run in the background, which may lead to some complaints. However, I will pass it on to the team for consideration.
Have you explored our Tracking feature? If you add a YouTube playlist or channel to...
Where can I see how many LTD account licenses I have in my dashboard and how can I manage them (deactivate remotely)?
I want to buy a second code for a total of 4 licenses, but if I'm not able to see how many licenses I have in my account or control them, I don't think I'll proceed with more codes.
A: Hello, Currently, there is no dashboard for managing your license codes. To deactivate or reset them, please contact us directly with your license codes. We recommend keeping your license delivery information from AppSumo and maintaining a local record of your license codes, as we, the vendor, do not have access to your order or license information.
Q: List of sites where SurFast can be used
One question, do you have a list of sites where SurFast can be used, for example, does it work on Vimeo?
Thank you.
Charlene_SuperLogo
Nov 13, 2024A: Hello Gilmezai, yes, we do. Here for you: https://www.nablamind.com/support-center/website-list
You can also check more details on our website nablamind.com. Vimeo is supported. As the supported sites may change from time to time, the list is not always updated. It may happen that some listed sites are not supported. Let me know if you have other questions. I would love to help.
Share SurFast Video Downloader
Hello Gilmezai, yes, we do. Here for you: https://www.nablamind.com/support-center/website-list
You can also check more details on our website nablamind.com. Vimeo is supported. As the supported sites may change from time to time, the list is not always updated. It may happen that some listed sites are not supported. Let me know if you have other questions. I would love to help.
Q: Does it work when a website requires logging in to watch videos?
Charlene_SuperLogo
Nov 13, 2024A: Hello, this depends. It supports some websites that require login like Facebook and Instagram. Most course sites are not supported yet. You can get the Free version to have a try with the Private feature.
Share SurFast Video Downloader
Hello, this depends. It supports some websites that require login like Facebook and Instagram. Most course sites are not supported yet. You can get the Free version to have a try with the Private feature.
Q: Logout
How do I logout? Can't find it. If it's not there, hope there's a fix to be implemented really soon. No app should make the logout into an impossibility for a user.
Charlene_SuperLogo
Nov 5, 2024A: Hello,
SurFast Video Downloader does not have an account system and doesn't require a login. Which account would you like to log out from? For technical inquiries, please contact support@nablamind.com with additional details and screenshots if possible.
Thank you!
Share SurFast Video Downloader
Verified purchaser
If I'm purchasing multiple licenses, I should be able to logout and login between them, no? If it's not a login system, that's ok, but should be able to remove a license and setup another.
Hello! Each code you purchase from AppSumo allows you to unlock the Pro version of the software on two computers. No account setup is required for this process.
If a code is used on two PCs, you can't use it on the third PC without resetting. In this case, you need to contact us to reset it.
If you buy two codes, you can use the tool on four computers.
Let me know if this is clear.
Also, there is way to turn the Pro version to Free to use another license code, but this is meaningless. You can turn the software to Free by deleting the vd.db file, which will erase the download records, not the file, in the Finished tab. If you need, I can share the path.
Q: Auto Detect Copied Link feature
Additional feature suggestion:
- Auto Detect Copied Link: Desktop Notification + Click to download
This activates when for example I select a youtube link or playlist from the web browser. It detects its a copied text with https://www.youtube.com/*, https://youtu.be/*, https://vimeo.com/*, etc, and shows a notification as a clickable button to start the download.
Check screenshot sample:
https://i.postimg.cc/MHkYwf5L/auto-detect-copied-link.png
Charlene_SuperLogo
Nov 1, 2024A: Hello, thanks for your suggestion. I have also proposed the feature of automatically pasting media links from the clipboard. As for your suggestion, it seems that it would require the software to run in the background, which may lead to some complaints. However, I will pass it on to the team for consideration.
Have you explored our Tracking feature? If you add a YouTube playlist or channel to...
Share SurFast Video Downloader
Q: Activated Licenses info
Hi,
Where can I see how many LTD account licenses I have in my dashboard and how can I manage them (deactivate remotely)?
I want to buy a second code for a total of 4 licenses, but if I'm not able to see how many licenses I have in my account or control them, I don't think I'll proceed with more codes.
Thanks
Charlene_SuperLogo
Oct 30, 2024A: Hello,
Currently, there is no dashboard for managing your license codes. To deactivate or reset them, please contact us directly with your license codes. We recommend keeping your license delivery information from AppSumo and maintaining a local record of your license codes, as we, the vendor, do not have access to your order or license information.
In the future, we may has a dashboard or...
Share SurFast Video Downloader