4.0
Taco ratings
Vmaker AI has received positive feedback for its intuitive interface, AI-powered editing capabilities, and efficient screen recording feature. However, there have been occasional glitches with video processing and upload limits, which have been noted as areas for improvement. Overall, Vmaker AI is a solid choice for those seeking an AI-powered online video editor, especially with the added benefit of a 60-day money-back guarantee.
AI-powered summary of customer reviews
Verified purchaser
Simply incompetent
During the period of a bit more than one month I have at least 5 times asked the question how can I manually sync/move the captions/subtitles from a certain point in time. Once it was here in AppSumo and other 4 times was in conversation with the support.
I haven't yet received an answer to that question. I haven't received even an attempt to answer that question. And I don't count as an answer “The subtitles will be synced automatically based on the audio in the project.”
And the issue is also not fixed yet. Even though they said it was fixed and told me to download and check in the video, when I checked, it wasn't fixed. The issue is that when I use the option “Edit with AI” the subtitles go out of sync from 20th second, but when I use the option “AI subtitle generation” the captions are correctly synced. Right now they are still trying to resolve this and hopefully they will.
Fixing the issue and the time it takes to fix the issue is not an issue to me.
What concerns me the most is that I ask the same question 5 times and don't get the answer. Any answer is ok. It's not possible at the moment within our software is also ok answer. But ignoring the question 5 times is not ok.
Lakshmanan_Raman
Dec 9, 2024Hi there,
We are really sorry for the experience you had with Vmaker AI. The goal is to make sure we always deliver the best user experience and inspite of our best attempts we do face challenges to overcome.
We hear every feedback at the highest priority. This issue took a while since we could not reciprocate it in the test environment. but that wouldn't be the best excuse to not give you the...
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Verified purchaser
couldnt even upload, limit is 4GB per Video
1) I do youtube-videos typically around 10-15 minutes long. the upload-limit is 4GB - sadly i didnt read that beforehand, but this is a dealbreaker. i really dont see the logic of it for a video-maker.
2) couldnt even upload my first video, because i still wanted to give it a try and had a smaller video around 3,5GB - got the message "couldnt upload" several times, then gave up as the upload-limit is too small anyways.
Lakshmanan_Raman
Dec 9, 2024Hi there,
THanks for checking out Vmaker AI. Our upload size limit for AppSumo plans are 5GB per video file. I understand 4K videos would be larger but this shouldn't be of hindrance to upload a test and try the tool.
Can you help us with your registered email via chat or to our email (hola@vmaker.com) We can work this one for sure. We are also keen to get user feedback from hd to 4K video...
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Verified purchaser
Avoid at all cost
continuous glitches with the video generator, video downloads, the software sort of works-then breaks-very very very slow rendering times--no 60 day trial--I purchased on October 7, 2024--no refund available--not worth it. AVOID this software.
Lakshmanan_Raman
Nov 25, 2024Hi there,
Sorry for the experience you had with Vmaker AI. This is not the usual story we want to hear from our users and we would like to make things right.
Can you reach us out to our support team from your registered id? Our team will be in contact to understand the problem and help you with it.
Also, AppSumo offers 60 day no question refund policy which applies to Vmaker AI as well. In...
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Verified purchaser
Very much limited
El producto es interesante, pero tiene funcionalidades muy limitadas para las licencias adquiridas a través de AppSumo. Hay otras aplicaciones que dan mucho más por menos.
Lakshmanan_Raman
Nov 25, 2024Hi there,
Can you help us understand the limitations you faced with the product features? This will help us better the offering and we value every feedback.
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Verified purchaser
Manual edit feature doesn't work...at all
I pulled my first video into the timeline and started trimming...and lo and behold, all of my trimmed segments kept changing. The manual edit feature does NOT work.
Lakshmanan_Raman
Nov 25, 2024Hi there,
Sorry for the experience you had. Our manual editor is one of our core features and we are sure we would be able to offer you the best experience with it. Can you help us reach out to you via support. Kindly drop in an email to hola@vmaker.com from your registered account and our team will be in touch with you.
We value every user's feedback and we strive to build Vmaker AI based on...
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