you can find the option on the settings page. After adding your SMTP configuration, you'll be able to easily edit templates and toggle email automations on or off, including rejection emails.
If you have any further questions or need more information, please feel free to email our support team. We are here to help.
Previously, we were informed that Integration and Webhooks would be released in the first or second week of February; however, we still have not seen that implementation.
My question is: Are you expecting any issues with this, and will Webhooks be delayed?
The Webhooks and Integration features are fully developed on our end, but we are currently awaiting approval from the Zapier team to publish our app. Once the approval is granted, we will release Webhooks immediately.
We appreciate your patience and apologize for any inconvenience this may cause. If you have any further questions or need more...
Q: My CNAME domain not showing up on invites, new features
I set up my email SMTP and sent a test email to my self. I tried customizing the email template and I lost the “Start Your Video Interview” button hyperlink. Now the test emails I send do not have this button. How do I restore the button?
Secondly, I set up the CNAME which is working fine now. However, the links provided to candidates still show as coming from app.xinterview.ai. like this: https://app.xinterview.ai/interview/eyJhbGciOiJIUzI1NiIsInR5c...... How do I resolve this so it can be coming from my CNAME domain I set up?
Also, what is the purpose of the “customization” section of my Xinterview? This showed up today under dashboard settings with other new features like Integrations & Careers Page. It seems it is meant to customize what candidates see. Do you have any video or guide on who to use this feature?
1.Email Template Issue: It looks like the "Start Your Video Interview" button disappeared because the placeholder for the interview link was removed. To restore it, please add the placeholder {link} in your email template. In the next release, we’ll also include a reset option for email templates to make it easier to revert to default settings if...
Yes, we support Traditional Chinese, and we’re happy to let you know that we support most of the major widely spoken languages worldwide. We continuously add more languages day by day.
Currently, we support 40+ languages, including:
English (UK), English (US), Spanish, German, Dutch, French, Arabic, Finnish, Hindi, Japanese, Korean, Polish, Portuguese (Brazil),...
Helo, I am currently using Xinterview and I love it! My most used Appsumo purchase. I got 6 codes and I am considering upgrading to 10 codes.
Please explain this to me to help me understand what I will be getting if I upgrade to 10 codes: 1. Custom Subdomain / CNAME entry: Does this mean I can have all links coming from my domain instead of app.xinterview.ai? 2. White Labelling (Ability to Remove Logo from Candidate Application/Shareable Page ): Can I replace the Xinterview logo with my logo and have all branding be mine 3. SMTP Integration: Will this mean email invite will be coming from my domain email and not from Xinterview? 5. Customizable Email Templates: Please explain this further.
My preference is to have everything branded to my domain and logo and email and remove all Xinterview branding and domain and logo. Thank you
Thank you for your kind words! We’re thrilled to hear that XInterview is your most-used AppSumo purchase. We truly appreciate your interest in upgrading to 10 codes, and I’d be happy to clarify what you’ll get:
1. Custom Subdomain / CNAME Entry Yes! you can use your own domain (e.g., apply.yourdomain.com) instead of app.xinterview.ai for all candidate-facing and shareable links,...
Okay, thank you. This is what I want! Now when I click on the appsumo buy options, I already have the 6 codes; but it does not give me the choice to add the 4 more codes to get to 10. It seems like the only option is to pay for 10 codes again. Is there an option to upgrade from my current 6 codes to 10 codes by just purchasing 4 additional codes? How do I do it?
To upgrade to 10 codes, you just need to purchase the additional 4 codes. Since you've already purchased 6 codes, simply buy the remaining 4 codes and redeem them on the Xinterview billing page. The system will handle the upgrade automatically.
Thank you. A couple of more questions: 1. I have been able to set up the CNAME and SMTP and they are both working. But, when I send myself a test invite, the test email still shows the email link at the end of the email "If the button does not work, please click or copy the following interview link: https://app.xinterview.ai/interview/eyJhbGciOiJI..." How do I fix this?
Also, somehow the "Access your Interview: Start Your Video Interview" button is no longer active to click. How do I add the button back to click? Lastly, any way I can edit the placeholders and my admin email that shows up on the invite email?
Q: I don't see an option for it to send email automations or rejection emails?
JigarDoshi
Mar 5, 2025A: Hello kevon66,
you can find the option on the settings page. After adding your SMTP configuration, you'll be able to easily edit templates and toggle email automations on or off, including rejection emails.
If you have any further questions or need more information, please feel free to email our support team. We are here to help.
THANKS !
Share XInterview AI
Q: Integration and Webhooks
Hi Team,
Previously, we were informed that Integration and Webhooks would be released in the first or second week of February; however, we still have not seen that implementation.
My question is: Are you expecting any issues with this, and will Webhooks be delayed?
Thank you
JigarDoshi
Feb 17, 2025A: Hi Vgreen,
Thank you for reaching out.
The Webhooks and Integration features are fully developed on our end, but we are currently awaiting approval from the Zapier team to publish our app. Once the approval is granted, we will release Webhooks immediately.
We appreciate your patience and apologize for any inconvenience this may cause. If you have any further questions or need more...
Share XInterview AI
Q: My CNAME domain not showing up on invites, new features
I set up my email SMTP and sent a test email to my self. I tried customizing the email template and I lost the “Start Your Video Interview” button hyperlink. Now the test emails I send do not have this button. How do I restore the button?
Secondly, I set up the CNAME which is working fine now. However, the links provided to candidates still show as coming from app.xinterview.ai. like this: https://app.xinterview.ai/interview/eyJhbGciOiJIUzI1NiIsInR5c......
How do I resolve this so it can be coming from my CNAME domain I set up?
Also, what is the purpose of the “customization” section of my Xinterview? This showed up today under dashboard settings with other new features like Integrations & Careers Page. It seems it is meant to customize what candidates see. Do you have any video or guide on who to use this feature?
JigarDoshi
Feb 17, 2025A: Hi Edwin,
Thank you for reaching out.
1.Email Template Issue:
It looks like the "Start Your Video Interview" button disappeared because the placeholder for the interview link was removed. To restore it, please add the placeholder {link} in your email template. In the next release, we’ll also include a reset option for email templates to make it easier to revert to default settings if...
Share XInterview AI
Q: Does it support Traditional Chinese?
Does it support Traditional Chinese?
JigarDoshi
Feb 13, 2025A: Hello DingChing1202,
Yes, we support Traditional Chinese, and we’re happy to let you know that we support most of the major widely spoken languages worldwide. We continuously add more languages day by day.
Currently, we support 40+ languages, including:
English (UK), English (US), Spanish, German, Dutch, French, Arabic, Finnish, Hindi, Japanese, Korean, Polish, Portuguese (Brazil),...
Share XInterview AI
Q: While labeling and CNAME
Helo, I am currently using Xinterview and I love it! My most used Appsumo purchase. I got 6 codes and I am considering upgrading to 10 codes.
Please explain this to me to help me understand what I will be getting if I upgrade to 10 codes:
1. Custom Subdomain / CNAME entry: Does this mean I can have all links coming from my domain instead of app.xinterview.ai?
2. White Labelling (Ability to Remove Logo from Candidate Application/Shareable Page ): Can I replace the Xinterview logo with my logo and have all branding be mine
3. SMTP Integration: Will this mean email invite will be coming from my domain email and not from Xinterview?
5. Customizable Email Templates: Please explain this further.
My preference is to have everything branded to my domain and logo and email and remove all Xinterview branding and domain and logo.
Thank you
JigarDoshi
Feb 13, 2025A: Hi edwin897,
Thank you for your kind words! We’re thrilled to hear that XInterview is your most-used AppSumo purchase. We truly appreciate your interest in upgrading to 10 codes, and I’d be happy to clarify what you’ll get:
1. Custom Subdomain / CNAME Entry
Yes! you can use your own domain (e.g., apply.yourdomain.com) instead of app.xinterview.ai for all candidate-facing and shareable links,...
Share XInterview AI
Verified purchaser
Okay, thank you. This is what I want! Now when I click on the appsumo buy options, I already have the 6 codes; but it does not give me the choice to add the 4 more codes to get to 10. It seems like the only option is to pay for 10 codes again. Is there an option to upgrade from my current 6 codes to 10 codes by just purchasing 4 additional codes? How do I do it?
To upgrade to 10 codes, you just need to purchase the additional 4 codes. Since you've already purchased 6 codes, simply buy the remaining 4 codes and redeem them on the Xinterview billing page. The system will handle the upgrade automatically.
Verified purchaser
Thank you. A couple of more questions:
1. I have been able to set up the CNAME and SMTP and they are both working. But, when I send myself a test invite, the test email still shows the email link at the end of the email "If the button does not work, please click or copy the following interview link: https://app.xinterview.ai/interview/eyJhbGciOiJI..." How do I fix this?
Verified purchaser
Also, somehow the "Access your Interview: Start Your Video Interview" button is no longer active to click. How do I add the button back to click?
Lastly, any way I can edit the placeholders and my admin email that shows up on the invite email?