Q: I'm in Europe, want to charge in USD, getting error. Also - multiple currencies?
Hi I'm in Europe and I want to sell in USD. When I set up the products and went to verify the checkout, I got an error message (below). I use Stripe. I can't figure out how to fix it.
Also, how do we set up multiple currencies? Ideally region-based? Would that fix the issue?
Thank you. Otherwise, I'm really looking forward to using it! -- 500 Internal Server Error
Sorry, the server encountered the following error:
Request req_ZpQ3Toz6aevwJP: The currency provided (usd) is invalid for one or more payment method types on this PaymentIntent. The payment method type klarna only supports the following currencies: eur, dkk, gbp, nok, sek, czk, ron, pln, chf. Either correct the provided currency, or use a different PaymentIntent to accept this payment method type. Traceback: <traceback object at 0x7f4a201a5b80>
The error is caused by enabling Klarna for USD products.
As the error says:
"The payment method type klarna only supports the following currencies: eur, dkk, gbp, nok, sek, czk, ron, pln, chf."
USD isn't listed, so all you have to do is to go to your Settings > Preferences > Payment Methods > (disable) Klarna, Save Changes, and the error should go away.
Do you have any integration for Buy Now Pay Later systems , like Affirm and others, that allow people to break down high ticket items over several payments.
Encharge integration is a great suggestion, we'll see if we can work on that soon!
In the meantime, if you need to integrate with Encharge, you can use a workflow software like Zapier, Pabbly, Make.com, etc. (assuming you're familiar with them) as an intermediary to integrate with Encharge.
You only need to set this up once, and then it runs auto-pilot on its own.
I have Tier 5 and would like to know how I can implement White Label. I have integrated my own domain via CNAME, but it still says "Powered by Zylvie" everywhere. How can I remove that?
We understood white-labeling to mean using your own domain name, but apparently a small group of customers took it to mean using your own domain name AND "no Zylvie branding whatsoever."
After I looked it up, the actual definition aligns with the latter description, but that is definitely not what we meant.
Regarding the white-label functionality, particularly for the AppSumo Tier 5 plan:
In the product description on AppSumo, it was explicitly mentioned that the Tier 5 plan includes white-label capabilities, not just the ability to use a custom domain (CNAME). There was no mention that removing "Powered by Zylvie” branding would require an additional fee or an upgrade to the Powerhouse plan.
Q: I'm in Europe, want to charge in USD, getting error. Also - multiple currencies?
Hi I'm in Europe and I want to sell in USD. When I set up the products and went to verify the checkout, I got an error message (below). I use Stripe.
I can't figure out how to fix it.
Also, how do we set up multiple currencies? Ideally region-based? Would that fix the issue?
Thank you. Otherwise, I'm really looking forward to using it!
--
500 Internal Server Error
Sorry, the server encountered the following error:
Request req_ZpQ3Toz6aevwJP: The currency provided (usd) is invalid for one or more payment method types on this PaymentIntent. The payment method type klarna only supports the following currencies: eur, dkk, gbp, nok, sek, czk, ron, pln, chf. Either correct the provided currency, or use a different PaymentIntent to accept this payment method type.
Traceback: <traceback object at 0x7f4a201a5b80>
Jay_from_Zylvie
Dec 19, 2024A: Hi Sarah,
The error is caused by enabling Klarna for USD products.
As the error says:
"The payment method type klarna only supports the following currencies: eur, dkk, gbp, nok, sek, czk, ron, pln, chf."
USD isn't listed, so all you have to do is to go to your Settings > Preferences > Payment Methods > (disable) Klarna, Save Changes, and the error should go away.
With thanks,
Jay
Share Zylvie - High-Converting Cart Software
Q: Why are some options not available in all TIERs?
"localize your stores in multiple languages", "Bulk upload products, images, and files" and "Sell subscription products" only in Tier 5?
when your basic Hustler plan offers this on your site. This should also be the case for all TIERs. that would be logical.
Share Zylvie - High-Converting Cart Software
Q: Integration with other BNPL systems
Do you have any integration for Buy Now Pay Later systems , like Affirm and others, that allow people to break down high ticket items over several payments.
Jay_from_Zylvie
Dec 17, 2024A: Hi there,
Yes, we do -- we offer Klarna, Afterpay, and Affirm.
Also if you want to do a rent-to-own model for high-ticket items, you can as well (e.g. $100/mo for 6 months).
Hope this clarifies.
With thanks,
Jay
Share Zylvie - High-Converting Cart Software
Verified purchaser
Wonderful. This just earned an upgrade. Will you please also integrate with Encharge email system? That would be the complete icing.
Hi there,
Encharge integration is a great suggestion, we'll see if we can work on that soon!
In the meantime, if you need to integrate with Encharge, you can use a workflow software like Zapier, Pabbly, Make.com, etc. (assuming you're familiar with them) as an intermediary to integrate with Encharge.
You only need to set this up once, and then it runs auto-pilot on its own.
With thanks,
Jay
Verified purchaser
Also, include other BNPL with European countries.
Q: question about white label and zylvie branding
Hello dear Zylvie team,
I have Tier 5 and would like to know how I can implement White Label. I have integrated my own domain via CNAME, but it still says "Powered by Zylvie" everywhere. How can I remove that?
Jay_from_Zylvie
Dec 17, 2024A: Hi there,
Let me just apologize for our miscommunication.
We understood white-labeling to mean using your own domain name, but apparently a small group of customers took it to mean using your own domain name AND "no Zylvie branding whatsoever."
After I looked it up, the actual definition aligns with the latter description, but that is definitely not what we meant.
We're a tiny operation who...
Share Zylvie - High-Converting Cart Software
Verified purchaser
Regarding the white-label functionality, particularly for the AppSumo Tier 5 plan:
In the product description on AppSumo, it was explicitly mentioned that the Tier 5 plan includes white-label capabilities, not just the ability to use a custom domain (CNAME). There was no mention that removing "Powered by Zylvie” branding would require an additional fee or an upgrade to the Powerhouse plan.
Hi there,
It was a miscommunication, and we have sent an application to AppSumo to update the description of the tiers.
With thanks,
Jay
Q: Would you add Alipay or Wechat Pay as payment gateway for users from Mainland China?
Jay_from_Zylvie
Dec 15, 2024A: Hi there,
That's a great suggestion, we haven't had any Chinese users suggesting this yet, but we'll definitely look into it!
With thanks,
Jay
Share Zylvie - High-Converting Cart Software